Fast escalation
Some rejected requests were resolved within a day after customers emailed to clarify and escalate.
Aafiya Medical Billing Services LLC
DIFC
Aafiya Medical Billing Services LLC is a DIFC-based health insurance administrator connecting insurers, policyholders and healthcare providers. Customers use it for medical approvals and claims, with reviews highlighting both quick email escalations and AI-based approvals—and lengthy disputes over tests, medicines, hospital access and network coverage.
Reputation Score
3.4
★★★☆☆
446 ratings
Source: Google Maps
The Good Stuff
Quick approvals
Several customers report fast approvals, including one who had been insured for more than a year.
Helpful support
A customer reported that the support team guided them through every step and supplied the needed information.
AI approvals
One customer found Aafiya’s AI-based approval system fast and clinically sound during repeated visits and requests.
Maternity follow-up
A customer said the team followed up until consultations and pre-delivery tests were approved before the delivery date.
Network confirmation
Customer service quickly confirmed outpatient coverage for a named medical centre in RAK.
Tips for a Better Visit
Check coverage. Confirm the clinic and its pharmacy are covered before visiting; one customer found the app’s network list outdated.
Update documents. Check that declarations, discharge papers and lab results are correctly uploaded; incomplete records caused an initial rejection.
Escalate by email. If a request is rejected, email the team with clarification and ask for escalation; one case was resolved within a day.
Allow extra time. Do not rely on instant approval for urgent care; customers report spending six to ten hours waiting for decisions.
Plan alternatives. Ask for a clear approval or rejection promptly so you can arrange another option instead of waiting indefinitely.
Use email access. Email may be more responsive than the phone line for some cases, although a toll-free number was requested by one customer.
Plan the visit
Practical details
Office # 1101A, Al Saqr Business Tower - 91 Sheikh Zayed Rd
Trade Center Second - DIFC, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Approval delays
Customers describe waiting hours or weeks for decisions, including more than six hours at a clinic.
Repeated documents
Several reviews say the team repeatedly requests documents or medical reports before rejecting or delaying cases.
Network gaps
Customers report outdated network information and facilities that were no longer covered despite appearing in the app or list.
Weak call support
Some customers say calls led to vague answers, repeated follow-ups, or difficulty reaching a supervisor.
Basic refusals
Reviews include repeated rejections of GP visits, routine tests, prescriptions and medicines prescribed by doctors.
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The Bottom Line
Aafiya Medical Billing Services LLC is a health insurance administrator in DIFC, handling medical approvals and claims between insurers, policyholders and healthcare providers. Customers mention approval requests for prescriptions, diagnostic tests, emergency visits, hospital admissions and maternity care. Some also use its AI approval system and outpatient network confirmations.
The experience is notably inconsistent. Positive reviews describe fast approvals, smooth claim handling and quick email escalations; one customer said a rejected request was resolved within a day. Another reported that Aafiya followed up until consultations and pre-delivery tests were ready before a delivery date.
These accounts suggest that well-documented cases can move efficiently. The larger caution is delay. Other customers waited more than six hours at clinics or ten hours in emergency departments, while reviews describe repeated document requests and rejections of basic consultations, blood tests, medicines and surgery-related care.
Customer support is also criticised for vague answers and difficulty transferring calls to supervisors. Check the current network directly with both the clinic and pharmacy before travelling, since one customer found the app listing outdated. Keep declarations and medical reports complete, and use email escalation if a request stalls.
If treatment is urgent, have a backup plan rather than assuming approval will be immediate.