On-site help
Staff have resolved booking questions and other issues on the spot, sometimes within minutes.
Airblue Dubai Sales Office
Deira
Airblue Dubai Sales Office is a walk-in airline ticket agency in Deira where you can book tickets, change disrupted itineraries and arrange extras such as additional baggage. Face-to-face help can be useful when the helpline or app is not working, although queues and service consistency are recurring concerns.
Reputation Score
3.7
★★★★☆
1,616 ratings
Source: Google Maps
The Good Stuff
Fast resolution
One customer said a problem was solved within 10 minutes during an office visit.
Ticket options
Agents have helped customers compare flight options and understand the related fees and policies before booking.
Flight changes
An office visit reportedly enabled a delayed-flight modification without the extra charge shown online.
Calm service
Some reviews describe counter staff as professional, patient and composed while handling difficult customer queries.
Tips for a Better Visit
Allow time. Visit with at least 30 minutes available for the queue, especially when the office is crowded.
Visit in person. For cancellations or urgent changes, go to the sales office rather than relying only on the helpline.
Confirm booking. Ask for written confirmation and the correct reference before leaving; one customer was told confirmation would arrive within two hours but it did not.
Check timing. Verify the opening time directly before travelling, as one customer found a mismatch between Google and the office notice.
Ask fees. Before paying, ask for the complete total and clarify whether the payment method adds a surcharge.
Keep records. Save emails, ticket references and cancellation details, particularly when requesting a refund or reschedule.
Plan the visit
Practical details
Shop# 3, Near Clock Tower Roundabout، Al Muraqabat Area, Deira
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 9:00 PM |
| Tue | 9:00 AM – 9:00 PM |
| Wed | 9:00 AM – 9:00 PM |
| Thu | 9:00 AM – 9:00 PM |
| Fri | 9:00 AM – 12:30 PM, 2:00 PM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
extra baggage
The office can help with adding extra baggage when the mobile app is experiencing technical problems.
refund
Refund requests are handled as part of the office and airline support process, though reviews describe delays and deductions.
reschedule my flight
Rescheduling is a common reason for visiting after cancellations, but customers report difficulty reaching support remotely.
Common Concerns
Unanswered calls
Multiple customers say the UAE helpline and customer-care calls are not answered, leaving them dependent on email or an office visit.
Cancellations
Reviews report cancellations and major delays, including a flight delayed by 12 hours and cases with little or no advance notice.
Long queues
The office can be crowded, with one review warning of at least a 30-minute wait in line.
Extra charges
Customers have reported payment surcharges and unexpected deductions, so the final amount may differ from the quoted fare.
Refund friction
Reviews describe long refund waits, deductions and restrictive policies after airline cancellations.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
2000 AED
travel on the same date
“On top of that, being told to either wait a month for a refund or pay an additional 2000 AED to travel on the same date is unacceptable”Google review · March 2026
DXB
LOCAL
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The Bottom Line
Airblue Dubai Sales Office is a walk-in ticket agency in Deira for booking flights, changing disrupted itineraries, arranging extra baggage and handling refund or rescheduling queries. Its main practical advantage is face-to-face assistance: customers describe issues being sorted on the spot, including one problem resolved within 10 minutes and a delayed-flight change that showed no extra charge at the office even though the portal did. The experience is uneven.
Some visitors praise patient, professional counter service and say agents explain flight options, fees and policies clearly. Others report rude or unhelpful staff, unclear email communication and bookings that shifted from confirmed to waitlisted. The office is also regularly described as crowded; one review says to expect at least 30 minutes in the queue, while another found only one counter operating.
Plan carefully around disruption risk. Recent reviews mention cancellations, a 12-hour delay, weak notification and difficulty reaching customer care. Check the total before paying: one customer reported a 4% card-payment charge and 12% for cash.
If a flight is cancelled or a refund is due, keep every reference and email, confirm the applicable deadline and visit in person rather than assuming the helpline will answer.