Comfortable Cabin
One passenger reported a comfortable journey with spacious seats and quality food while travelling with an eight-month-old baby.
Serene Air Dubai Sales Office
Deira
Serene Air Dubai Sales Office is an airline booking point in Deira where travellers can arrange tickets and ask about flight changes or alternatives. Reviews also mention competitive fares, spacious seats and quality food, though reliability and follow-up are recurring concerns.
Reputation Score
2.8
★★★☆☆
237 ratings
Source: Google Maps
The Good Stuff
Helpful Office
The Dubai office helped one traveller move from a cancelled Sharjah–Lahore flight to a new Dubai–Lahore booking with alternative schedules.
Competitive Fares
A visitor described the office’s prices as competitive and said it provided several booking options for budget travellers.
Luggage Offers
One review mentions occasional luggage promotions, including paying for 40 kg and receiving 60 kg.
Tips for a Better Visit
Verify Tickets. After paying online, confirm that the ticket has actually been issued; one family was charged without receiving six tickets.
Check Updates. Reconfirm departure times before leaving for the airport, as one passenger learned of a further delay only after repeatedly calling.
Ask About Luggage. Ask whether a luggage promotion applies to your booking and have the allowance confirmed in writing before paying.
Confirm Assistance. If booking wheelchair assistance, confirm it directly and request a receipt; a traveller reported paying separately on arrival and return.
Plan Flexibly. Avoid booking tight connections or inflexible plans when possible; one return booking was rescheduled between airports and delayed again.
Plan the visit
Practical details
63 Al Maktoum Rd
Al Muraqqabat - Deira, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 1:00 PM, 3:30 PM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Common Concerns
Frequent Cancellations
Reviews describe repeated cancellations, including one family booking cancelled just five hours before departure without an alternative flight.
Poor Communication
Customers repeatedly report unanswered landlines, helplines, WhatsApp messages and emails during disruptions.
Refund Delays
One customer said four months had passed after cancellation while they were still waiting for a refund.
Online Payment Issues
Several reviews report money being deducted online without a ticket being issued, followed by difficulty reaching support.
Schedule Changes
Flight times were reported as changing repeatedly, including five changes within seven days on a Dubai–Lahore route.
DXB
LOCAL
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The Bottom Line
Serene Air Dubai Sales Office in Deira is a place to book airline tickets and seek help when a flight changes or is cancelled. A few reviews describe the office as useful in exactly that situation: staff helped arrange an alternative Dubai–Lahore booking after a Sharjah–Lahore cancellation. Another visitor found the booking process smooth and the fares competitive, while a passenger praised spacious seats and quality food onboard.
The bigger story in the reviews is operational uncertainty. Customers report repeated delays, cancellations and schedule changes, including a Dubai–Lahore flight time changed five times in seven days and a family flight cancelled just five hours before departure. Communication is a major weakness: callers describe unanswered landlines, helplines, WhatsApp messages and emails, sometimes leaving them to discover changes themselves.
Online booking also deserves caution. Several customers paid but did not receive their tickets, then were directed to email or visit the office for a refund. Refunds can take a long time; one traveller was still waiting four months after cancellation.
Ask for written confirmation of the ticket, schedule, baggage allowance and any wheelchair assistance before relying on the booking. The reviews suggest that low fares and luggage offers may come with a need for extra follow-up and a flexible itinerary.