Helpful service
Several reviews describe approachable, accommodating staff who explain transactions and assist with money transfers.
Al Ansari Exchange, Al Dhiyafah Branch
Bur Dubai
Al Ansari Exchange’s Al Dhiyafah Branch is a money transfer service in Bur Dubai for sending funds abroad, handling currency exchange and selected account-related transactions. Reviews point to fast remittances, helpful explanations and a generally welcoming counter experience, though requirements and service can vary by transaction.
Reputation Score
4.3
★★★★☆
182 ratings
Source: Google Maps
The Good Stuff
Transfer support
One customer said the branch proactively called after a failed transfer and handled the refund smoothly.
Fast requests
Customers mention swift transactions and requests completed quickly.
Exchange rates
Reviews include positive comments about the exchange rate, including one customer who regularly sends money to Bangladesh.
WPS familiarity
A regular customer says the branch has handled frequent WPS transactions, including adding new employees.
Tips for a Better Visit
Check documents. Before visiting, confirm the required ID or authorisation documents; one customer was repeatedly asked to revise a letter.
Confirm partners. For GCash transfers, verify that the beneficiary route is currently supported and ask about refund deductions before paying.
Allow time. If you are collecting money or waiting for an account credit, allow extra time and check the status before leaving.
Plan parking. Allow time to find parking, as one recent visitor found parking difficult.
Check rates. Ask for the current exchange rate at the counter; reviews praise the rate, but one customer described it as normal rather than exceptional.
Plan the visit
Practical details
Al Dhiyafah Roundabout
Al Bada', Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
Salary advanced app
One customer mentions using the Salary advanced app in connection with exchange services.
Western Union
A customer visited to receive money sent through Western Union and asked about the identification requirements.
GCash
One review discusses GCash transfers and a failed transaction followed by a refund request.
Common Concerns
Inconsistent attitude
Some reviews report rude, unhelpful or impolite treatment from staff, despite many positive service comments.
Document demands
Customers have reported being asked for additional documents or specific authorisation wording during transactions.
Transfer issues
A GCash customer reported an error, a refund and a transaction deduction after the transfer was not completed.
Delayed credit
One customer said a deposit to a Ruya Bank account was still not credited after 24 hours.
Parking difficulty
Parking can be difficult around the branch at times.
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The Bottom Line
Al Ansari Exchange’s Al Dhiyafah Branch handles international money transfers and currency exchange in Bur Dubai. Reviews specifically mention remittances to Bangladesh, WPS transactions for adding employees, Western Union cash collection and GCash transfers. That makes it useful for everyday sending and receiving, especially if you already know which beneficiary route and documents you need.
The strongest pattern is personal assistance. Customers describe staff as welcoming, accommodating and quick, while one detailed review says the branch called proactively after a transfer failed, explained the problem and completed the refund without hassle. Other reviewers praise the exchange rate and long-term remittance experience.
There is a less comfortable side. Service appears inconsistent: several customers report rude or unhelpful interactions, document requests they did not expect, and delays such as a Ruya Bank deposit that remained uncredited for 24 hours. A GCash user also reported an unsuccessful transfer followed by a deduction during the refund process.
Confirm the current requirements and supported partner before committing a transaction, particularly for authorisations or GCash. Parking can also be difficult, so leave extra time if you are visiting the branch rather than using an online option.