App Help
Staff have helped customers set up the mobile app and complete a transfer using a Visa card.
Al Ansari Exchange, Al Ghadeer Tower Branch
DIFC
Al Ansari Exchange at Al Ghadeer Tower in DIFC is a money transfer service where customers can send money internationally in-branch or through the mobile app. Reviews especially highlight help with app-based transfers using a Visa card and straightforward remittance processes.
Reputation Score
4.5
★★★★★
142 ratings
Source: Google Maps
The Good Stuff
Fast Transfers
One regular user said sending money home took less than five minutes, with no delays over five months.
Clear Guidance
A review specifically praised the explanation of the TT process in a friendly way.
Helpful Team
Customers repeatedly describe the branch team as polite, professional and accommodating during transactions.
Issue Solving
A customer credited the team with resolving a long-standing problem rather than simply processing a routine transaction.
Wallet Returned
The branch returned a lost wallet intact and had tried to contact its owner beforehand.
Tips for a Better Visit
Check Rates. Before exchanging currency, compare the counter quote with the website calculator; one customer found a difference.
Confirm Fees. Ask for the full fee before paying, since a reviewer reported being charged a fee they considered improper.
Bring ID. Bring your passport as well as your Emirates ID if possible, because one visitor was refused without a passport.
Verify Details. Double-check the receiver’s name and transfer information before leaving to avoid a return visit after an entry error.
Try Online. For a simple transfer, consider the online service if you want to avoid the kind of delay reported at the counter.
Plan the visit
Practical details
Al Ghadeer Tower - Ground Floor - 1 Sheikh Zayed Rd
Trade Center Second - DIFC, Dubai
| Mon | 8:00 AM – 11:30 PM |
| Tue | 8:00 AM – 11:30 PM |
| Wed | 8:00 AM – 11:30 PM |
| Thu | 8:00 AM – 11:30 PM |
| Fri | 8:00 AM – 11:30 PM |
| Sat | 8:00 AM – 11:30 PM |
| Sun | 8:00 AM – 11:30 PM |
Common Concerns
Rate Discrepancy
One customer said the counter rate was higher than the amount shown on the website calculator.
Extra Fee
A review says customers may be charged a fee the reviewer felt should not apply.
ID Dispute
One visitor was refused service without a passport and disputed the branch’s identification requirement.
Uneven Speed
A customer reported spending 30 minutes on a transaction that normally took five minutes.
Data Error
An older review describes a transfer being entered with the receiver’s name wrong, requiring a return visit.
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange’s Al Ghadeer Tower branch in DIFC is mainly useful for sending money internationally and handling foreign-exchange transactions. You can transfer money at the counter, get help using the mobile app, or complete an app-based payment with a Visa card. One long-term user said sending money home took less than five minutes, with no delays over five months.
The strongest theme is hands-on customer support. Reviews describe staff helping with mobile setup, explaining the TT process and resolving transaction problems. The team has also been praised for returning a lost wallet with everything intact.
That makes the branch appealing if you prefer speaking to someone rather than navigating a transfer alone. There are a few reasons to check the details carefully. One customer said the counter currency quote was higher than the website calculator, while another objected to an additional fee.
A separate review says service was refused without a passport, so bring your available identification and confirm the current requirement before starting. Accuracy also matters: an older customer reported a receiver’s name being entered incorrectly and having to return later. For a straightforward transfer, the app may be worth considering; for in-person service, allow extra time if the branch is busy.