Quick exchanges
Several reviews describe the exchange process as quick and hassle-free.
Al Ansari Exchange, The Dubai Mall 3 Branch
Downtown Dubai
Al Ansari Exchange, The Dubai Mall 3 Branch is a money transfer service in Downtown Dubai where you can send funds through the branch or the Al Ansari mobile app, and exchange foreign currency. Reviews point to quick, hassle-free transactions and occasional strong rates, though service can vary by visit.
Reputation Score
4.4
★★★★☆
174 ratings
Source: Google Maps
The Good Stuff
Strong rate
One customer comparing Dubai Mall counters received a Kenyan shilling rate about 10% better than alternatives.
Helpful team
Multiple customers describe the branch team as professional, friendly and helpful during transactions.
Torn-bill help
A customer says the team resolved a problem involving a torn bill.
Useful landmark
The branch is near Waitrose on the lower-ground level of Dubai Mall.
Tips for a Better Visit
Confirm amounts. Before authorising a transfer, repeat the amount and destination currency aloud; one Colombia customer was confused over 600 versus 600,000.
Allow buffer. If the transfer is time-sensitive, leave extra time because one customer reported repeated delays.
Compare rates. For less common currencies, compare nearby counters first; one customer found the Kenyan shilling rate about 10% better here.
Find the branch. In Dubai Mall, use Waitrose on the lower-ground level as the landmark for this branch.
Check notes. When changing denominations, ask the counter to confirm available notes before handing over cash.
Plan the visit
Practical details
near Foodcourt Entrance (Aquarium side - 2nd Floor
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
Exchange currency
Foreign-currency exchange is a regular reason customers visit this Dubai Mall branch.
payplus
A review mentions upgrading a payroll card into the PayPlus service.
Common Concerns
Transfer delays
One customer reports repeated delays every time they sent money through the exchange.
Service inconsistency
Some visits involved impolite communication or staff refusing to check whether smaller notes were available.
Amount confusion
A Colombia transfer review describes confusion between 600 pesos and 600,000, followed by repeated charges.
Salary release
One customer says the branch would not release a salary payment despite presenting the requested documents.
Slow visits
A review describes the service as both slow and unprofessional.
DXB
LOCAL
LOCAL
The Bottom Line
At this Dubai Mall 3 branch, you can send money internationally, exchange foreign currency, change denominations, and handle certain payroll-related transactions. The business also says customers can initiate transfers through the Al Ansari mobile app. Reviews describe the exchange process as quick and hassle-free on good visits, with staff often praised for being helpful and professional.
Rates are not uniform across currencies, but one customer comparing counters in Dubai Mall said the Kenyan shilling rate here was about 10% better than alternatives. The branch is near the Waitrose Supermarket on the lower ground level, a useful landmark if you are already in the mall. Another review says a torn-bill problem was resolved.
The main caution is consistency. One customer says every transfer was delayed, while others report slow service, impolite communication, or refusal to exchange smaller bills without checking. A Colombia transfer review describes confusion between 600 Colombian pesos and 600,000, followed by three transfers and 120 AED in charges, with recipients receiving 9 dihrams in Colombia.
Confirm the amount, destination currency and fee before authorising anything. For denomination changes, have the counter confirm the available notes first; a customer seeking to change AED 5,500 into larger bills left after a disagreement over a 100 AED note.