Quick transactions
Several visitors describe fast service, including a transaction handled swiftly and accurately.
Al Ansari Exchange, Bay Avenue Branch
Business Bay
Al Ansari Exchange, Bay Avenue Branch is a Business Bay money transfer service for currency exchange and remittances, including Western Union cash pickup. Reviews describe quick, smooth transactions and competitive rates, though experiences vary sharply by counter and some visitors report delays, unclear information and difficult customer service.
Reputation Score
4.1
★★★★☆
288 ratings
Source: Google Maps
The Good Stuff
Competitive rates
Some customers found the rates better than other Dubai exchange options they checked.
Smooth transfers
Regular customers report smooth transactions, including repeat remittance visits.
Clear assistance
One customer said the refund and resend process was explained fully before being carried out.
Friendly service
Reviews include examples of staff answering questions patiently and making transactions less stressful.
Tips for a Better Visit
Compare rates. Check the app and another branch before paying; one customer found an online rate better than the branch quote.
Avoid busy hours. Try not to visit in the afternoon or evening, when a review reported crowding and too few employees.
Check requirements. For salary deposits or WPS registration, confirm the required documents in advance because customers reported changing paperwork requests.
Keep receipts. If a transfer is declined, keep the transaction proof and ask clearly how and when the money will be returned.
Plan the visit
Practical details
Al Khaleej Al Tejari 1 St - Al A'amal St
Business Bay, Dubai
| Mon | 8:00 AM – 11:30 PM |
| Tue | 8:00 AM – 11:30 PM |
| Wed | 8:00 AM – 11:30 PM |
| Thu | 8:00 AM – 11:30 PM |
| Fri | 8:00 AM – 11:30 PM |
| Sat | 8:00 AM – 11:30 PM |
| Sun | 8:00 AM – 11:30 PM |
Popular Mentions
Western Union cash pick up
Customers use the branch for Western Union cash pickup, although one review describes difficulty matching the transaction and passport name.
Travel card
The travel card is mentioned in connection with a reported dormancy-fee dispute, so check its terms carefully.
WPS
The branch processes WPS registration, but one visitor reported rude responses while asking about the process.
salary deposit
Salary-deposit visitors should verify the document list before arriving because one customer was repeatedly asked for new paperwork.
Common Concerns
Inconsistent service
Multiple reviews describe rude, unprofessional or poorly trained staff, while others report excellent help.
Cash limits
A regular customer reported being told there was not enough cash and that splitting cash was not allowed.
Rate differences
Customers have reported rates differing from other branches, including one USD-to-AED quote below the app rate.
Long waits
Crowding and understaffing have previously caused long queues and slow currency exchanges.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
25 aed
Travel card dormancy fee
“now I am getting charged this fee of 25 aed for no fault of mine”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange, Bay Avenue Branch handles everyday currency exchange and money transfers in Business Bay. Customers also mention Western Union cash pickup, WPS registration and salary deposits, so it serves more than straightforward cash conversion. The strongest positive pattern is speed: several visitors describe quick, smooth transactions, and some found the rates competitive compared with other Dubai options.
The experience is uneven, however. Reviews praise friendly, clear assistance in some visits but describe rude or poorly trained staff in others. One Western Union pickup reportedly took 15 minutes to resolve despite the customer showing a receipt, while another customer said a declined transaction led to wasted time retrieving funds.
A regular visitor also reported problems obtaining enough foreign cash and being unable to split the cash amount. Rates and costs deserve checking before you commit. A customer compared a branch quote with the app and completed the same Western Union transaction online at what they considered the real rate.
Another reported a 100 AED fee for a currency exchange, and a separate review mentioned a 25 aed travel-card dormancy fee. If possible, visit outside the afternoon and evening rush, and confirm documents, rates and total fees at the counter first.