Kiosk help
Staff have guided confused customers through the self-service machines step by step, helping them send money without waiting in a queue.
Al Ansari Exchange, Mall of the Emirates 3 Branch
Al Barsha
Al Ansari Exchange’s Mall of the Emirates 3 branch is a money transfer service in Al Barsha where customers can send money, exchange currencies, collect cash, or withdraw cash from a card. Reviews particularly highlight patient help with kiosk transactions and smooth remittance processing.
Reputation Score
4.7
★★★★★
133 ratings
Source: Google Maps
The Good Stuff
Fast processing
Customers describe remittance and exchange transactions as quick, smooth, and easy, including during a busy mall visit.
Cash services
One regular visitor says weekly cash pick-ups and card withdrawals have been seamless at this branch.
Patient exchange
A customer taking time to choose between currencies found the service patient and unhurried.
Good guidance
Customers say staff explain the process clearly and help make remittances hassle free.
Tips for a Better Visit
Check rates. Compare the offered exchange rate before confirming; one long-term customer said rates had become the worst.
Use kiosks. If the counter is busy, ask about the kiosks; one visitor used one with staff guidance and completed the transfer quickly.
Request help. If you are unsure how to send money through a machine, ask staff to guide you step by step.
Allow time. For an international transfer, keep some flexibility and confirm receipt expectations after one customer reported an 18-hour delay.
Plan the visit
Practical details
Entrance 4, Mall of the Emirates - Unit No. TSRV 40, Ground Floor - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 12:00 AM |
| Sat | 9:00 AM – 12:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
Withdrawing cash from my card
A customer reports using the branch weekly to withdraw cash from a card.
Sending money to my home country
Customers use the branch for international remittances, including sending money home.
Common Concerns
Rate concerns
One long-term customer said the exchange rates had become the worst after five years of use.
Transfer delay
A customer reported that money sent more than 18 hours earlier had still not been received.
Rude service
One customer described a female cashier as rude and unhelpful when exchanging money.
Uncomfortable visit
One review says a staff interaction made the customer feel uncomfortable.
Long queue
A mall visitor encountered a long queue, although kiosks were available as an alternative.
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The Bottom Line
Al Ansari Exchange’s Mall of the Emirates 3 branch handles everyday money-transfer needs in Al Barsha. You can send money to your home country, exchange currencies, collect cash, or withdraw cash from a card. The reviews suggest the branch is especially useful when you need help completing a transaction rather than simply handing over documents and leaving.
The self-service kiosks are worth knowing about. One visitor arrived to a long queue but received step-by-step help using a kiosk and completed the transfer quickly, with no waiting time. Other customers describe remittance processing as smooth and hassle free, while a regular visitor says weekly cash pick-ups and card withdrawals have been seamless.
Staff support is the branch’s clearest strength, with reviews repeatedly describing the team as helpful, accommodating, patient, and attentive. That said, the experience is not completely consistent: one cashier was described as rude, another customer felt uncomfortable during an interaction, and one transfer had still not arrived after more than 18 hours. Exchange rates also drew a strong complaint from a long-term customer, so check the rate before confirming.
If the counter is busy, ask whether a kiosk can handle your transaction.