Helpful service
Reviews often describe the counter team as professional, accommodating and cooperative when handling customer requests.
Al Ansari Exchange, The Dubai Mall 2 Branch
Downtown Dubai
Al Ansari Exchange, The Dubai Mall 2 Branch is a money transfer and foreign-currency exchange service in Downtown Dubai. You can send money through the Al Ansari app or visit the branch for currency exchange and counter transactions, with reviews often highlighting efficient, accommodating staff.
Reputation Score
4.6
★★★★★
107 ratings
Source: Google Maps
The Good Stuff
Quick transactions
Several customers report prompt service, including a transaction handled without a long wait and another described as fast and safe.
Efficient help
One customer said staff resolved an issue within seconds, which is useful when a transfer or account matter needs quick attention.
Friendly team
Friendly, supportive staff are a consistent theme in the reviews, including positive comments about the team at the Dubai Mall branch.
Tips for a Better Visit
Confirm change. If you need small notes, call or ask first whether 200 or 500 AED can be changed; several customers were refused this request.
Check rates. Confirm the exchange rate before handing over cash, since one customer reported the rate changing after the money was accepted.
Ask app fees. Before sending through the app, ask about both sender and recipient deductions; one review reports charges in the UAE and Saudi Arabia.
Verify details. Have staff recheck your information before completing the transaction, as one customer reported receiving incorrect information.
Speak clearly. At the counter, speak up or ask for repetition if needed: a review says the thick glass makes it difficult to hear each other.
Plan the visit
Practical details
Dubai Metrolink - Happiness St - Sheikh Mohammed bin Rashid Blvd
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 8:00 AM – 12:00 AM |
| Tue | 8:00 AM – 12:00 AM |
| Wed | 8:00 AM – 12:00 AM |
| Thu | 8:00 AM – 12:00 AM |
| Fri | 8:00 AM – 12:00 AM |
| Sat | 8:00 AM – 12:00 AM |
| Sun | 8:00 AM – 12:00 AM |
Popular Mentions
money through the App
The app is mentioned as a way to send money, though one customer raised concerns about charges on both sides of the transfer.
small notes change
Customers specifically visit the branch to request small-note change, including for 200 AED, although some say those requests were refused.
Common Concerns
Change refused
Multiple reviews say the branch refused requests to change 200 or 500 AED into smaller notes, even when notes appeared available.
Rate concerns
Customers have reported poor exchange rates and one complaint says the agreed rate changed while cash was being counted.
Fee clarity
An app user said fees were charged on both sides of a transfer and the recipient deduction in Saudi Arabia was not clearly shown.
Information errors
One review alleges that staff did not check information in advance and gave customers incorrect details.
Difficult hearing
A review praises the service but notes that the thick counter glass can make conversation harder to hear.
DXB
LOCAL
LOCAL
The Bottom Line
Al Ansari Exchange, The Dubai Mall 2 Branch handles money transfers and foreign-currency exchange in Downtown Dubai. Customers use the counter for transactions, including requests for small-note change, while the business also promotes sending money through the Al Ansari app. The strongest pattern in the reviews is service from staff who are described as friendly, professional, accommodating and quick to help.
Speed is a clear plus for straightforward visits. One customer reported a fast, safe transaction, while another said an issue was resolved within seconds. That said, the experience is not completely consistent.
Several customers were refused when asking to change 200 or 500 AED into smaller notes, and one review specifically describes a manager saying those notes were being held for other customers. Check the exchange rate before handing over cash. A customer said the rate changed after the money had been accepted and counting had begun, while another simply found the rates poor.
App users should also ask exactly what will be deducted from both sides: one review reports a 32 AED UAE charge and a 23 SA charge, with the recipient deduction not clearly displayed. Finally, allow for the branch’s thick counter glass, which one customer said can make conversation difficult.