Quick Processing
Some customers report a very quick process for their insurance transactions.
Al Buhaira Insurance - sheikh zayed road, Sales, Dubai
Al Wasl
Al Buhaira Insurance is an insurance company in Al Wasl where customers can arrange car insurance and handle vehicle claims. Reviews suggest the experience can range from quick policy processing to difficult follow-up, so clear questions about coverage and repairs matter.
Reputation Score
3.6
★★★★☆
373 ratings
Source: Google Maps
The Good Stuff
Bank Payments
One customer said a claim payment arrived directly in their bank account rather than by cheque.
Warm Staff
A branch visitor described the staff as professional, warm and attentive during a request.
Tips for a Better Visit
Check Coverage. Before signing, ask whether disasters are covered; a 26 Mar 2026 review said this was not mentioned in the full policy.
Document Everything. Keep every report and email, and confirm document requirements immediately; one claimant was asked for correct documents after three days.
Confirm Garage. Ask which workshop will handle the car and what repairs are included, as reviews describe incomplete work at assigned garages.
Allow Time. Do not rely on a quick claim turnaround; one review recorded no update or reply over several months.
Call Ahead. Try to confirm the right contact before visiting, since a customer spent two days calling the main and Dubai branches.
Check Rental Terms. If you need a temporary car, ask exactly when rental cover applies and which job-card documents are required.
Plan the visit
Practical details
offices, Al Wadi Building - M-13, M-03 (Mezzanine) & 312 (3rd Floor - Sheikh Zayed Rd - next to Mazaya Shopping Center
Al Wasl, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Insurance claims
Customers discuss the claims process, including delays, document requests, repair approvals and settlement payments.
Rental car
Rental-car cover comes up in accident reviews, particularly around eligibility and the required job card.
Car insurance quotation
One reviewer sought a car-insurance quotation but said it took a week without a result.
Garage list
Customers may need a garage list after an accident, though one review reported waiting a week for an answer.
Common Concerns
Poor Communication
Several reviews describe unanswered calls, missing callbacks and limited information during claims.
Slow Claims
A customer reported no claims update or reply from December 2022 through April 2023.
Workshop Issues
Reviews say assigned garages sometimes delivered incomplete repairs or were considered poor quality.
Coverage Gaps
Check the wording carefully: one reviewer said disaster coverage was not mentioned in the full policy.
Unanswered Hotline
Customers have reported difficulty reaching both the main and Dubai branches by phone.
DXB
LOCAL
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The Bottom Line
Al Buhaira Insurance in Al Wasl handles products including car insurance, with customers also discussing policy quotations, accident claims and rental-car requests. That makes it relevant if you are arranging vehicle cover or already need help after an accident. A few reviewers describe fast processing, direct bank payment of a claim and warm branch service, so straightforward transactions can go smoothly.
The bigger concern is what happens when the claim becomes complicated. Reviews describe unanswered calls and WhatsApp messages, delayed updates, unclear document requests and referrals to workshops where repairs were reportedly incomplete or unsatisfactory. One customer said a claim went from December 2022 to April 2023 without an update; another waited a week for a car-insurance quotation.
Experiences are clearly mixed rather than consistently poor, but the repeated communication complaints deserve weight. Before buying, read the full policy closely and ask specifically about disaster coverage, approved garages, rental-car eligibility and the documents needed for each step. Keep copies of reports and emails, and confirm the correct claims contact before an accident occurs.
If speed and workshop choice are priorities, compare alternatives rather than focusing only on the policy rate.