Fast Connections
Some customers report connection requests being handled quickly and smoothly, with helpful support from email, phone and technicians.
Al Fanar Gas Dubai
DIFC
Al Fanar Gas Dubai is a gas company serving DIFC with LPG, SNG and natural-gas distribution systems. Customers use it for household gas connections, installations and disconnections, though reviews suggest the quality of technician visits and follow-up can vary sharply.
Reputation Score
2.6
★★★☆☆
188 ratings
Source: Google Maps
The Good Stuff
Clear Installation
Installation visits can include a clear explanation of the system, safety checks and patient answers to questions.
Reliable Technician
One service visit was described as quick and reliable, with the technician checking that everything worked before leaving.
Helpful Support
A customer praised the service and customer care during a connection appointment.
Tips for a Better Visit
Check Readings. Photograph and submit your meter reading, then compare it with every bill; one review alleges estimated readings added to charges.
Document Detectors. Ask for the gas detector to be inspected at connection and keep the report, since some customers say faults were raised only at disconnection.
Confirm Refunds. Before disconnecting, ask for the refund steps, timeline and collection method in writing; one customer was later told to visit head office.
Allow Time. Keep a wide time window for technician visits and confirm the appointment, as one customer waited from 10am until after 5pm.
Review Fees. Ask for a written breakdown of connection, disconnection and advance charges before paying; customers have questioned paying fees twice.
Plan the visit
Practical details
Al-Saqr Business Tower - 32nd - Sheikh Zayed Rd
Trade Center Second - DIFC, Dubai
| Mon | 9:00 AM – 5:30 PM |
| Tue | 9:00 AM – 5:30 PM |
| Wed | 9:00 AM – 5:30 PM |
| Thu | 9:00 AM – 5:30 PM |
| Fri | 9:00 AM – 12:00 PM, 3:00 PM – 5:30 PM |
| Sat | 9:00 AM – 1:30 PM |
| Sun | Closed |
Popular Mentions
gas connection
New gas connections are a core customer use, and some reviews describe the process as quick and smooth.
installing and demonstrating the system
Installation can include a demonstration of the gas system and an explanation of how to use it safely.
gas detector
The gas detector is a recurring part of connection and disconnection inspections, particularly where deposits are involved.
security deposit refund
Refunding the security deposit after disconnection is a major part of the customer experience, and a frequent source of complaints.
Common Concerns
Refund Delays
Security-deposit refunds are the clearest recurring complaint, with customers reporting waits of two or three months and repeated follow-ups.
Detector Charges
Several customers say detectors or meters were labelled faulty at disconnection, leading to deductions from deposits or replacement charges.
Billing Disputes
Reviews allege estimated or incorrect meter readings and unexpectedly high monthly bills, so charges may need close checking.
Long Waits
Technician appointments can run late or be missed altogether; one customer waited four consecutive days for a disconnection.
Emergency Delays
One review reports waiting more than two hours for the emergency team to inspect a gas-leak situation.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 75 per month
fixed charge
“I have just received your email informing me that, starting from August 2026, a fixed charge of AED 75 per month will apply”Google review · July 2026
500 Dirham deposit
gas deposit
“And 6 weeks later I am still waiting for my measly 67 dirhams left from 500 Dirham deposit”Google review · June 2026
100 AED
bill
“They added another 100 AED to the bill, so we ended up paying 600 AED for their negligence! The support service is terrible, they just drag money out of you and disgrace Dubai, with no service”Google review · January 2025
DXB
LOCAL
LOCAL
The Bottom Line
Al Fanar Gas Dubai serves DIFC with household gas systems and handles practical jobs such as new gas connections, installation and disconnection. Some customers describe connections as fast and smooth, while installation visits have included explanations of how the system works and checks that everything is safe and operating. The bigger concern is what happens around billing and cancellation.
Multiple reviews describe security-deposit refunds taking one to three months, followed by vague replies or instructions to collect the money at the head office. Several customers also say a gas detector or meter was declared faulty only when they disconnected, with replacement costs deducted from the deposit. These are customer allegations, but the pattern is too consistent to ignore.
Keep photographs of the meter and detector, submit readings yourself and compare each bill carefully. Ask for connection, disconnection and refund terms in writing before paying; one review mentions a 650 AED connection charge, while another reports a 500 Dirham deposit. Appointment reliability is another weak spot, with missed visits and long arrival windows reported.
Emergency response may also be slow: one customer waited more than two hours for a leakage check. If your building requires this provider, document every handover and follow-up.