Smooth Processing
Some customers describe the insurance process as efficient, professional and completed without delays or complications.
Al Fujairah National Insurance Company - Dubai Branch
Business Bay
AFNIC’s Dubai branch in Business Bay handles motor insurance, including third-party and comprehensive policies, along with claims and roadside assistance. Reviews show that some customers have received prompt help and smooth policy or refund support, while others report serious delays in communication, approvals and vehicle repairs.
Reputation Score
3.1
★★★☆☆
119 ratings
Source: Google Maps
The Good Stuff
Clear Refunds
One customer received a clear explanation of the refund amount and why it was calculated that way.
Fast Recovery
One motor-insurance customer said recovery arrived within 10 minutes.
On-Time Delivery
A customer reported receiving their repaired car on time with strong team support.
Tips for a Better Visit
Check Coverage. Before buying motor insurance, confirm whether drivers and passengers are covered and ask about additional charges.
Confirm Garage. Ask which garage will handle repairs and get the expected timeline in writing; one repair reportedly took a month.
Compare Quotes. Compare third-party quotes before paying, as one customer reported AED 1,470 here versus AED 570 elsewhere.
Clarify Refunds. Ask how cancellation refunds are paid, whether deductions apply and whether collection in cash may be required.
Check Opening. Confirm the branch is open before travelling for paperwork; customers reported arriving to locked doors during office hours.
Keep Records. Save every follow-up and promised callback, since one customer repeatedly phoned for updates that never arrived.
Plan the visit
Practical details
Office No. 706, Building - 2 Al Asayel St
Business Bay - Bay Square, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 2:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Third-Party Motor Insurance
Customers compare third-party motor cover and its inclusions, including driver and passenger coverage.
Recovery Truck
Recovery truck support is included in some customers’ motor-insurance experiences, with reports ranging from a 10-minute arrival to long waits.
Premium Insurance Package
Customers mention the premium package in connection with expectations around recovery, hire cars and claim support.
Health Insurance
Health-insurance reviews discuss declined tests, slow approvals and difficulty getting explanations from the health department.
Common Concerns
Poor Communication
Several customers report unanswered calls, WhatsApp messages and website enquiries, including during urgent breakdowns.
Claim Delays
Reviews describe slow approvals, delayed claim responses and prolonged waits for hire cars or recovery support.
Garage Problems
A repair case reportedly took a month instead of 10 days and returned with new scratches and unresolved faults.
Refund Delays
Customers report waiting weeks or a month for refunds, sometimes with deductions or inconvenient collection arrangements.
Price Concerns
One customer reported being quoted more than double another provider’s price for third-party insurance.
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The Bottom Line
AFNIC’s Dubai branch in Business Bay is used for motor insurance, including third-party and comprehensive policies, as well as claims, vehicle repairs and roadside assistance. A few reviews describe a smooth purchase, helpful explanations and even a recovery arrival within 10 minutes, so the experience can be straightforward when the process is handled well. The bigger pattern is inconsistency after something goes wrong.
Customers describe unanswered phone, website and WhatsApp messages, slow approvals, delayed hire-car arrangements and recovery requests that were not followed up. One breakdown review says the customer spent two hours trying every contact channel and eventually called the police. Another repair case took a month instead of the promised 10 days, with new scratches and several faults reported on collection.
Read the policy carefully before paying. One customer said driver and passenger cover required additional charges, while another reported a third-party quote of AED 1,470 against AED 570 elsewhere. Cancellation refunds also deserve clarification: reviews mention waiting weeks or a month, a 20% deduction in one case, and cash collection when a refund could not go to the original payment method.
Confirm branch opening, garage arrangements and escalation contacts in writing, and keep records of every promised update.