Regular updates
Several customers received progress updates throughout the repair instead of having to chase the centre.
Al-Futtaim Body & Paint - Umm Ramoul
Al Garhoud
Al-Futtaim Body & Paint - Umm Ramoul is a car repair and maintenance service in Al Garhoud, handling accident repairs, bodywork and paint. Reviews describe smooth insurance-claim coordination and, in some cases, showroom-condition results, though repair timelines and communication can vary sharply.
Reputation Score
4.1
★★★★☆
900 ratings
Source: Google Maps
The Good Stuff
Repair finish
One accident repair was described as being returned in excellent, original-looking condition.
Fast turnaround
A badly bent Honda Civic door was restored in two days, including an additional window problem.
Insurance support
Some reviews credit the team with handling insurer coordination and making claims less stressful.
Home delivery
Vehicle delivery back to the customer’s home was arranged in at least one longer repair case.
Clear explanations
Customers mention patient explanations of repair steps, options and questions during stressful accident claims.
Short waits
One minor-accident visit had minimal waiting, with the vehicle kept ready for collection.
Tips for a Better Visit
Confirm timing. Get the expected completion date and approval status clearly confirmed; several reviews describe estimates changing substantially.
Check parts. For a BYD or other less common repair, ask whether the required spare parts are already available before authorising the work.
Allow time. Leave extra time for claim submissions rather than planning around a quick 15-minute visit.
Inspect collection. Check cleanliness, repairs and the vehicle handover before driving away, especially since one customer reported no inspection.
Ask delivery. If the repair runs long, ask whether home delivery can be arranged once the car is ready.
Plan the visit
Practical details
13th St
Umm Ramool, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 12:45 PM, 2:15 PM – 6:30 PM |
| Sat | 8:00 AM – 6:00 PM |
| Sun | Closed |
Popular Mentions
glass replacement
Customers have used the centre for vehicle glass replacement, including a Land Cruiser repair.
vehicle insurance
The centre is also mentioned for support with vehicle insurance claims and related coordination.
Common Concerns
Long delays
Repair timelines can stretch well beyond estimates, including a reported five-week repair and a month-long parts delay.
Parts shortages
A BYD repair reportedly waited 10 days before starting, followed by another two to three weeks for parts.
Slow communication
Some customers say questions went unanswered and they had to keep following up for basic status information.
Reception waits
A customer was told to expect 15 minutes for a claim visit but spent two hours at the workshop.
Poor handover
One vehicle was collected dirty and without a proper handover or inspection before departure.
DXB
LOCAL
LOCAL
The Bottom Line
Al-Futtaim Body & Paint - Umm Ramoul in Al Garhoud handles accident repairs, bodywork and paint, insurance claims, glass replacement and related vehicle rectification. The strongest experiences are built around a service advisor who explains the process, follows up without being chased and coordinates with the insurer. One Honda Civic door repair was reportedly restored to its original form in two days, while another customer said a seven-day job finished a day early.
Communication is the clearest strength when the assigned contact is responsive. Reviews describe regular progress updates, clear explanations and even delivery back to the customer’s home. Minimal waiting was also reported during one minor-accident visit.
That makes the centre worth considering when you want an agency body shop and a guided claims process rather than arranging everything yourself. The caution is inconsistency. Some customers waited two hours after being told a claim visit would take 15 minutes; others reported 10 days without repairs starting, five-week turnaround, or a month-plus delay linked to parts or insurance approvals.
A few collected cars that were dirty or lacked a proper handover, while older reviews describe unresolved workmanship issues. Before leaving your car, confirm the approval status, parts availability and expected completion date, then inspect the vehicle carefully at collection.