Quick claim
One customer said an accident claim was completed in 20 minutes and sent to a garage.
AL ITTIHAD AL WATANI insurance company
Al Garhoud
AL ITTIHAD AL WATANI is an insurance company in Al Garhoud, with reviews centred on car insurance, accident claims and rental-car cover. A few customers also describe quick help with total-loss claims and COCs, but support experiences vary sharply.
Reputation Score
2.4
★★☆☆☆
157 ratings
Source: Google Maps
The Good Stuff
Next-day service
A motor-claim customer reported workshop assignment and a rental car by the next day.
Total-loss settlement
One reviewer described a total-loss claim as faster and easier than expected.
Fast documents
A customer said family COCs were arranged within 15 minutes after a phone request.
Tips for a Better Visit
Confirm timelines. Ask for the promised garage-approval timeline in writing; one reviewer said the stated three days became 10–15 days.
Clarify rental. Before buying motor cover, confirm how rental-car benefits are activated after an accident.
Keep records. Save emails and call attempts during a claim, since several reviewers describe prolonged communication gaps.
Check valuation. Ask how vehicle value and loss-of-use compensation are calculated before choosing the policy.
Check exclusions. For health cover, confirm authorisation rules and pre-existing-condition exclusions before purchase.
Plan the visit
Practical details
Al Durrah building, Mezanine Floor, M01 Office Dubai
Al Garhoud, Dubai
| Mon | 8:30 AM – 4:30 PM |
| Tue | 8:30 AM – 4:30 PM |
| Wed | 8:30 AM – 4:30 PM |
| Thu | 8:30 AM – 4:30 PM |
| Fri | 8:30 AM – 12:30 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Unanswered calls
Many reviewers describe repeated unanswered calls, transfers, holds and disconnected lines during claims.
Slow approvals
Some motor-claim reviews report waiting days or weeks for approval before repairs could begin.
Rental delays
Customers reported delays receiving rental cars even when rental cover was included in the policy.
Repair dispute
One reviewer objected to a used mirror replacement and a scratched frame despite a high deductible.
Refund delays
A customer said a promised policy refund was still outstanding almost five months later.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
8000 aed
comprehensive insurance
“I bought comprehensive insurance 8000 aed and they don’t bother”Google review · September 2025
DXB
LOCAL
LOCAL
The Bottom Line
AL ITTIHAD AL WATANI in Al Garhoud is mainly discussed for car insurance and accident-claim handling. Customers use it for motor policies, garage repairs, rental-car benefits and total-loss claims; a smaller set of reviews mentions family COCs and health-policy authorisations. There are some strikingly positive exceptions: one reviewer received a workshop assignment and rental car the next day, while another said a total-loss claim was settled smoothly.
The larger pattern is far less reassuring. Many policyholders say calls go unanswered, emails sit without replies and claims stall before a garage can start work. Reported waits range from three days for an email response to two weeks for approvals, and one customer said a promised refund remained unresolved for almost five months.
Rental-car cover is another point to verify carefully: some reviewers received it quickly, while others waited days despite having it in their policy. If you are comparing motor insurance, ask for approval and repair timelines in writing, confirm the rental-car process, and check how vehicle valuation and loss-of-use claims are handled. Health customers should also clarify authorisation exclusions.
The reviews suggest service can be excellent in individual cases, but communication reliability is the key risk to investigate before paying.