Fast handling
Some motor and general claims were resolved quickly, including one completed within a day.
Watania Takaful – Deira, Dubai
Port Saeed
Watania Takaful in Port Saeed provides Islamic insurance for individuals and companies. Reviews point to motor claims, including accident and total-loss cases, as well as family and medical insurance support, with experiences ranging from quick, helpful resolutions to lengthy delays.
Reputation Score
3.6
★★★★☆
485 ratings
Source: Google Maps
The Good Stuff
Motor support
Several customers received step-by-step help with accident claims and total-loss settlements.
Quick issuance
One customer received motor insurance within an hour of processing.
Rental reimbursement
A vehicle-accident case, including car rental reimbursement, was handled through WhatsApp and email.
Clear guidance
Customers mention patient help with the app, clinic network and Certificate of Coverage formalities.
Competitive pricing
One car-insurance customer found the pricing competitive while retaining comparable benefits.
Tips for a Better Visit
Confirm timelines. Before choosing motor cover, ask for the expected approval timeline; one small claim took seven days including weekends.
Get updates. Ask how claim progress will be communicated, since one repair review said customers had to follow up themselves.
Check clinics. For medical cover, verify that your preferred clinic accepts the policy and that the cover is linked to your Emirates ID.
Verify RTA. After buying motor insurance, check that it appears in the RTA system before attempting vehicle renewal or registration.
Ask about repairs. If agency repair matters to you, confirm it is included before renewing; one customer said it was not offered despite eligibility.
Plan the visit
Practical details
Business Point Building, Showroom No. 3, Port Saeed - 27 4B Street
Port Saeed - Deira, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Claim delays
Motor claims have sometimes remained unsettled for weeks or months, leaving cars stuck in garages.
Poor updates
Several reviewers say they had to chase the company because promised callbacks and progress updates did not arrive.
Mixed information
A flooded-vehicle claim involved different agents giving different instructions and outdated garage information.
Limited app
Travel insurance certificates could not be downloaded in the app, requiring email and calls instead.
Medical access
One reviewer said listed hospitals and clinics did not recognise the policy when treatment was needed.
DXB
LOCAL
LOCAL
The Bottom Line
Watania Takaful in Port Saeed sells Islamic insurance for individuals and companies. Customers use it for motor insurance, accident claims, total-loss settlements, medical cover and Certificate of Coverage formalities. The strongest reviews describe prompt responses, clear guidance and claims handled through simple WhatsApp messages and email.
Motor claims are the clearest split in the feedback. Some customers received insurance within an hour, swift car-rental reimbursement or a total-loss settlement with helpful assistance. Others waited from one week to more than four months for approval or settlement, with vehicles sitting in garages and little proactive communication.
A few reviewers also reported inconsistent information about covered garages and repair arrangements. Medical customers should check the clinic network and Emirates ID linkage before relying on the policy. One review says listed hospitals and clinics did not recognise the cover, while another reports difficulty obtaining emergency pregnancy approval.
Travel-insurance paperwork may also require email or calls because a reviewer could not download the certificate from the app. The branch can be worth considering when a responsive representative handles the case, but ask for written timelines, confirm agency-repair terms and verify that motor cover appears in the RTA system before completing vehicle paperwork.