Treatment support
A family said the foundation covered all their mother's chemotherapy costs at Dubai Hospital and that she recovered from lymphoma.
Al Jalila Foundation
Dubai Healthcare City
Al Jalila Foundation is a not-for-profit healthcare charity in Dubai Healthcare City, supporting people who cannot afford treatment and contributing to medical education and research. Reviews describe help with major cases such as cancer chemotherapy and urgent open-heart surgery, alongside public education events such as autism-awareness courses.
Reputation Score
4.6
★★★★★
138 ratings
Source: Google Maps
The Good Stuff
Urgent surgery
One reviewer received support for urgent open-heart surgery at Al Qassimi Hospital after providing the required documentation.
Family education
A course supporting families to raise autism awareness was praised for its excellent speakers, host, ushers and spacious venue.
Visitor welcome
Reviews mention kind reception staff, helpful workers and a professional building-services team.
Event facilities
A symposium speaker described the facilities as world class and found parking manageable on a Sunday.
Tips for a Better Visit
Bring documents. For treatment assistance, prepare every requested document; one urgent surgery case says support followed after providing all required paperwork.
Check status. If applying for help with hospital bills, follow up on your papers rather than assuming the request is complete.
Plan parking. Allow extra time to find the basement entrance because one visitor reported no directional signs.
Choose timing. Sunday may be easier for parking; a symposium visitor said parking was fine then but might be difficult on other days.
Expect questions. When using the parking area, be prepared for security checks, which one reviewer said included interrogations.
Plan the visit
Practical details
First Floor, Building 12, Al Jalila Foundation
Umm Hurair Second - Dubai Healthcare City, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Clinical attachment
One recent reviewer found the clinical attachment team offensive and unprofessional, citing incorrect information and blame for mistakes.
Social work
A cancer-patient review alleges shouting, delayed approvals and mishandled files in a hospital social-worker department.
Parking control
A visitor said security questioned clients about parking even when the lot was half empty.
Basement signage
The basement parking entrance reportedly has no signs, making the route difficult to follow and exits feel worrying in an emergency.
Property complaint
A former tenant described difficulty reaching a responsible manager and felt their building complaint was dismissed.
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The Bottom Line
Al Jalila Foundation is a healthcare charity in Dubai Healthcare City. People turn to it for help with treatment costs, and the reviews include substantial examples: one family said it covered their mother's chemotherapy at Dubai Hospital, while another received support for urgent open-heart surgery at Al Qassimi Hospital after submitting the required documents. These are patient-support experiences rather than a conventional clinic visit, so anyone seeking assistance should expect an application and paperwork process.
The foundation also appears in an education and events role. A family autism-awareness course was held in a venue praised for ample parking, welcoming ushers and strong speakers, while a symposium reviewer described the facilities as world class. Building-service staff and reception also receive positive comments, and some visitors say parking inside is available.
There are practical cautions. Basement parking reportedly has no signs showing how to reach the entrance, and another visitor complained of repeated security questioning even with spaces available. Sunday parking was described as manageable, though the same reviewer expected harder conditions on busier days.
Experiences with administrative and social-worker staff are mixed: recent reviews allege wrong information, delayed approvals and poor communication. If you are applying for medical-bill support, keep copies of all submitted papers and follow up on their status.