Card Activation
One customer reported a debit card being issued and activated in three minutes with no wait.
Al Maryah Community Bank - Mall Of The Emirates
Al Barsha
Al Maryah Community Bank’s Mall of the Emirates branch serves everyday banking needs, including account support, debit cards and cheque-book requests. It is worth considering for face-to-face help when the right staff member is available, though online and branch service can be inconsistent in Al Barsha.
Reputation Score
3.5
★★★★☆
667 ratings
Source: Google Maps
The Good Stuff
Clear Assistance
Several reviews describe account issues being explained clearly and resolved quickly at the branch.
Language Help
A customer who said they did not speak English well felt understood and handled respectfully.
Sunday Opening
One review specifically notes that the branch was open on Sunday.
Tips for a Better Visit
Visit Off-Peak. Allow extra time or visit outside busy periods; one review describes a 45-minute wait with one active counter.
Confirm Fees. Ask for the fee rules and warning process before leaving an account unused, as customers reported unexpected negative balances.
Check Card Timing. If you need a debit card, confirm its approval and delivery status early; one application remained pending after two weeks.
Ask Cheque Timing. If you need a cheque book immediately, confirm whether the branch can issue it there rather than relying on the stated three-to-seven-day order time.
Save Statements. Keep downloaded statements and check the month shown in the app, since one customer received February instead of March.
Plan the visit
Practical details
Mall of The Emirates - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
Cheque book
Customers visit the branch to ask whether a cheque book can be obtained immediately instead of ordered.
Savings account
The online savings-account opening process is mentioned, including a two-week verification delay.
Common Concerns
Slow Queues
Staffing shortages have led to long waits, including nearly 45 minutes with only one of two counters operating.
Unresponsive Support
Customers report unanswered calls, emails, WhatsApp messages and app enquiries, including a 16-minute unanswered call.
Unexpected Fees
Several customers say unused or supposedly zero-balance accounts accumulated deductions and negative balances.
Refund Delays
Refunds confirmed by merchants have reportedly remained missing from customer accounts for weeks or months.
Poor Queue Control
The small service area has no queue-number system, and one visitor reported being bypassed for over an hour.
DXB
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The Bottom Line
Al Maryah Community Bank’s Mall of the Emirates branch handles everyday account support, debit-card requests, cheque-book enquiries and statement access. The clearest positive is face-to-face help: one customer said a debit card was issued and activated in three minutes, while several others described account problems being explained and completed quickly. The experience depends heavily on timing and staffing.
Reviews describe a compact service area with no queue-number system, one active counter and waits ranging from 45 minutes to more than an hour; another customer waited nearly four hours without a debit-card problem being fixed. A past review also described a cheerful branch open on Sunday, but opening or staffing conditions may vary. The bigger concern is follow-through.
Customers report unanswered calls, emails, WhatsApp messages and app enquiries, delayed refunds, pending account or card verification, and statements displaying the wrong month. Several also say supposedly unused or zero-balance accounts accumulated fees and negative balances. If you visit, ask for fee rules in writing, check card and account status before leaving, and keep every statement and complaint reference.
Frozen funds may require a specific court directive, even where a clearance letter has been obtained.