Clear guidance
Customers describe staff explaining each step clearly, answering questions and making immigration applications easier to follow.
Amer Oasis Mall Alreaya
Al Quoz
Amer Oasis Mall Alreaya is an immigration and naturalisation service in Al Quoz, handling applications such as visa processing and Emirates ID renewals. Reviews highlight clear explanations, quick completion and practical help when extra documents or application issues arise.
Reputation Score
3.4
★★★☆☆
255 ratings
Source: Google Maps
The Good Stuff
Quick processing
Several reviews describe fast processing, including one golden-visa application completed through eVisa issuance in 30 minutes.
Extra support
Staff have helped with additional documents online and supported customers through requirements that appeared during the application.
Short visits
A residency cancellation was reportedly completed in 15 minutes, and another customer reported zero waiting time for a visa renewal.
Status updates
One customer specifically praised prompt message replies and regular updates on an ICP application status.
Long-term use
A company reported using the Al Quoz branch since 2012 for ongoing staff-related government-service requirements.
Helpful reception
Reception staff are described as welcoming and ready to guide customers before they reach the processing counter.
Tips for a Better Visit
Check forms. Before submission, verify the application type and every passport name; one review reports both being entered incorrectly.
Confirm documents. Ask for the full document checklist before starting, since a newborn-visa visit involved delays and missing advice.
Allow time. Build in extra time rather than assuming a quick visit; one customer left after finding the service too slow.
Track progress. Keep a record of your application status and follow up through a reliable channel, as one eVisa customer reported unanswered calls.
Plan the visit
Practical details
Inside Oasis centre (Mall), 2nd floor - Dubai
Al Qouz First - Al Quoz, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 10:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | 11:00 AM – 8:00 PM |
Popular Mentions
Personal information updated to ICP
Customers use the centre for updating personal information in the ICP system, with one review praising prompt status updates.
ID renewal
An ID renewal was described as fast and efficiently guided from start to finish.
Medical procedures
A long-standing company customer mentions medical procedures among the staff-related requirements handled through the branch.
Common Concerns
Slow service
One visitor left without completing anything after describing the service as very slow.
Poor replies
A customer said repeated calls about an eVisa were not answered.
Unapplied cancellation
One review says a paid visa cancellation had still not been submitted at the time of writing.
Filing errors
A golden-visa application was reportedly submitted as a renewal, followed by incorrect names on the form and extra fees to reapply.
Card surcharge
A 2023 review complained that credit-card payments incurred a 1% charge.
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The Bottom Line
Amer Oasis Mall Alreaya is an immigration and naturalisation service in Al Quoz for practical government-application work. Reviews mention personal information updates to ICP, visa renewals, Emirates ID renewals and residency cancellations, with several customers saying staff explained requirements clearly and kept the process moving. Speed can be excellent when the application is straightforward.
One review says a residency cancellation took 15 minutes, while another says a parents’ golden-visa application reached eVisa issuance in 30 minutes. A separate family-visa visit reportedly had zero waiting time, and an extra document was handled online so the residency could be issued within minutes. The experience is not completely consistent.
One visitor left without completing anything because the service was very slow, while another said repeated calls about an eVisa went unanswered. A more serious complaint describes an application being submitted under the wrong visa type, followed by incorrect names on the form and the need to pay again. Check the application category, passport spellings and document requirements before submission, then keep proof of payment and follow-up details.
The branch has also handled ongoing company requirements for years, including staff visa and ID processing, but it is worth allowing extra time if the centre is busy.