Custom itineraries
Several tours were tailored around travellers’ preferences, including private sightseeing with a guide and driver.
Amex Tours
Al Garhoud
Amex Tours is a tour operator in Al Garhoud offering Dubai and UAE sightseeing, including customized private trips and desert safari experiences. Reviews also cover its airport-linked car rentals, with airport pickup and drop-off praised by some customers.
Reputation Score
3.7
★★★★☆
108 ratings
Source: Google Maps
The Good Stuff
Airport transfers
One renter reported an on-time airport pickup, a nearby office, and an airport drop-off after returning the car.
Desert safari
The desert safari was specifically described as an enjoyable part of a visitor’s trip.
Clear pricing
Some tour customers reported straightforward booking and no hidden fees.
Private touring
A private guide-and-driver setup was described as more convenient than joining a group tour.
Monthly rentals
One car-rental review says monthly bookings include free delivery and pickup.
Tips for a Better Visit
Confirm deposit. Before renting, get the refund timeline and process in writing; several customers reported chasing deposits for months.
Verify vehicle. Confirm the exact car and the meaning of “similar” before arrival, since one Camry booking resulted in a Chinese car.
Confirm handoff. Recheck airport pickup and return arrangements; one customer was told to collect and return the car at the office instead.
Check charges. Ask for every fee in the email or contract before paying, as one renter was charged an unlisted 30-dirham amount.
Allow time. Leave extra time around airport collection, since a review reports waiting two hours for another vehicle.
Plan the visit
Practical details
Bin Thani Avenue - M 05
Al Garhoud, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Dubai Sight Seeing service
The sightseeing service was booked for elderly relatives and was described as carefully planned and smooth.
Toyota Camry
Toyota Camry bookings are mentioned in rental reviews, including one complaint about receiving a different type of vehicle.
Burj Khalifa
The attraction was included in one customer’s three-day Dubai tour package.
Common Concerns
Deposit delays
Multiple renters reported waiting well beyond the stated 21- or 30-day period for security-deposit refunds.
Vehicle mismatch
Some renters received a different vehicle from the Toyota Camry or similar car they had booked.
Airport delays
A renter reported waiting two hours at the airport for a replacement vehicle.
Slow replies
Reviews describe WhatsApp and phone messages going unanswered, including during deposit follow-ups.
Car faults
One monthly rental had Bluetooth and starting problems, with a replacement taking three weeks to arrange.
DXB
LOCAL
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The Bottom Line
Amex Tours in Al Garhoud handles Dubai and UAE sightseeing, with reviews mentioning customized private itineraries, guided trips, and desert safari bookings. A three-day package included Burj Khalifa, Palm Jumeirah, Dubai Creek and a desert safari. Travellers who prefer a private car and guide rather than a group tour also found that format convenient.
The tour feedback is often positive about smooth logistics and attentive driving. One family said its itinerary was adapted to its preferences, while another described a relaxed 10-hour Dubai visit. Airport pickup and drop-off are also part of the car-rental experience, and monthly rentals were reported to include free delivery and pickup.
Some customers specifically praised transparent booking and no hidden fees. Car-rental feedback is much more uneven, so confirm the details carefully before committing. Several renters say security-deposit refunds took two to two and a half months, despite being told 21 or 30 days, and some reported unanswered WhatsApp messages.
Other complaints include receiving a different vehicle from a booked Toyota Camry, airport waits for replacement cars, an unlisted 30-dirham charge, and slow action on vehicle faults. Get the vehicle, airport handoff, fees and deposit timetable in writing.