Careful packing
Customers report fragile and bulky belongings arriving safely, including glass dishes and a TV protected in a wooden crate.
Annex Shipping
Dubai Industrial City
Annex Shipping is a movers-and-packers service in Dubai Industrial City, handling door-to-door relocations by sea, air or land. Reviews point to careful household packing for international moves, plus storage that customers describe as clean, secure and well managed.
Reputation Score
4.6
★★★★★
172 ratings
Source: Google Maps
The Good Stuff
Clear updates
International customers often received regular progress updates, including timely information about shipping and customs clearance.
Safe storage
Storage reviews describe a clean, secure facility, with one customer specifically reporting maintained temperature and humidity for furniture and electronics.
Door-to-door
Reviews cover collection at home, overseas delivery and unpacking, including moves from Dubai to the UK, Europe and the US.
Competitive quotes
One customer compared four companies and found Annex's quote the most competitive; another described the pricing as competitive for shipping to the Philippines.
Careful handling
A one-bedroom move from Abu Dhabi to Dubai reportedly caused no damage to the belongings or either apartment building.
Tips for a Better Visit
Confirm packing. Before packing day, confirm in writing that every requested area is included; one customer found half a wardrobe had been left unpacked.
Check paperwork. Review the invoice and customs documents before the shipment leaves, especially for an EU move, to avoid correcting errors yourself.
Confirm charges. Ask for written confirmation of destination-agent fees and who settles them; one customer reported paying extra to release belongings in Australia.
Plan routing. Ask about the planned route and possible transshipment delays: one shipment did not travel directly to Europe and was held in Rotterdam.
Plan packing day. Decide how you want items packed before the crew arrives, as one customer found packing day chaotic despite the team's efficiency.
Plan the visit
Practical details
72, Warehouse Jabal Ali Industrial Area 1
Jabal Ali Industrial First, Dubai
| Mon | 8:30 AM – 6:00 PM |
| Tue | 8:30 AM – 6:00 PM |
| Wed | Closed |
| Thu | Closed |
| Fri | Closed |
| Sat | 9:00 AM – 4:00 PM |
| Sun | Closed |
Popular Mentions
International relocation
Customers mention international household moves between the UAE and destinations such as India, the UK, Europe, Australia and Saudi Arabia.
Shipped by air
One customer successfully sent packages by air from the Middle East to Europe.
Common Concerns
Packing mismatch
One customer said the agreed packing instructions were not followed, leaving half of a wardrobe unpacked.
Invoice errors
A customer had to correct the invoice twice before it could be used for EU customs clearance.
Transit delays
A shipment to Latvia was delayed after goods became stuck in Rotterdam, although they eventually arrived safely.
Release dispute
One customer reported being asked for payment again and said a Canadian shipment was held during a dispute between companies.
Destination charges
A Melbourne relocation review says the customer paid additional money when the destination agent would not release the shipment.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
over 3,850 AED
relocation from Abu Dhabi to Melbourne
“I paid over 3,850 AED to Annex to handle my relocation from Abu Dhabi to Melbourne, expecting a fully managed, stress-free process”Google review · November 2025
DXB
LOCAL
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The Bottom Line
Annex Shipping in Dubai Industrial City handles household and corporate moves, with reviews covering international relocations, door-to-door delivery, air shipping and storage. Customers have used it for routes including Dubai to the UK, India, Europe, Australia and North America. The strongest pattern is careful packing: glass dishes arrived intact, a TV was secured in a wooden crate, and several customers reported belongings arriving on time without damage.
Communication is another reason people choose the company. Reviews mention regular tracking updates, clear explanations of customs clearance and support from the initial survey through delivery and unpacking. Storage customers describe a clean, secure, well-maintained facility; one specifically mentioned controlled temperature and humidity for furniture and electronics.
Some customers also found the quotes notably competitive after comparing several companies, although another said Annex was slightly more expensive for a Riyadh move. There are important checks to make before booking. One review says packing instructions were missed, including half a wardrobe, and that invoice errors complicated EU customs clearance.
Other customers reported departure or Rotterdam delays, and two serious reviews describe disputes over destination charges and shipment release. Confirm the packing inventory, paperwork and all destination fees in writing, rather than assuming a door-to-door quote covers every eventual charge.