Locker codes
The locker process can use an SMS locker code or QR code; one reviewer said the compartment opened automatically after entering the shipment number and code.
Aramex Locker
Al Quoz - Al Quoz Industrial Area 2
Aramex Locker is a shipping and mailing service for collecting and sending parcels, including document deliveries such as passports and bank cards. In Al Quoz - Al Quoz Industrial Area 2, reviews suggest the locker listing needs checking carefully, although one customer described collecting a delayed shipment from the office in 10 minutes.
Reputation Score
1.9
★★☆☆☆
152 ratings
Source: Google Maps
The Good Stuff
Fast pickup
When a shipment was delayed, one customer went to the Al Quoz offices and had it ready for collection in 10 minutes.
Tips for a Better Visit
Verify first. Confirm the locker is still operating before travelling; a review says this listed location had no locker.
Ask locally. If the locker is missing, ask whether collection has moved to the Aramex building next to UPS in Al Quoz 1.
Try pickup. For a delayed parcel, ask about collecting it directly from the Al Quoz office; one customer received theirs within 10 minutes after going in person.
Track calls. Keep your phone available during delivery and document attempts, since one reviewer said the driver did not answer more than 10 calls.
Check status. Do not rely on a delivered or attempted-delivery update alone; verify receipt directly, especially for passports and other important documents.
Plan the visit
Practical details
Al-Qouz, Al Khail Gate, Building # 1-14A Dubai Properties Management Office building at the right side of the building entrance
Al Quoz - Al Quoz Industrial Area 2, Dubai
| Mon | 12:00 AM – 12:00 AM |
| Tue | 12:00 AM – 12:00 AM |
| Wed | 12:00 AM – 12:00 AM |
| Thu | 12:00 AM – 12:00 AM |
| Fri | 12:00 AM – 12:00 AM |
| Sat | 12:00 AM – 12:00 AM |
| Sun | 12:00 AM – 12:00 AM |
Common Concerns
Wrong location
Multiple reviews say the listed locker is missing, removed or difficult to find, leaving visitors to search for another Aramex site.
Poor support
Customers repeatedly describe being unable to reach a real agent by phone or chatbot when a delivery needs updating.
Delivery delays
Reviews describe parcels sitting for days or weeks, including an instant-delivery shipment that was still undelivered after extra payment.
Status errors
Some customers say correct addresses were marked invalid, while other shipments were shown as delivered even though the recipient had not received them.
Missed contact
Several reviewers report a single unanswered call or an unreachable driver, followed by an inaccurate failed-delivery update.
DXB
LOCAL
LOCAL
The Bottom Line
Aramex Locker is intended for parcel collection and shipping in Al Quoz - Al Quoz Industrial Area 2. Reviews mention locker collection using an SMS code or QR code, plus deliveries of passports, bank cards and ordinary online orders. The locker system itself sounds straightforward when the shipment is actually loaded: enter the shipment number and code, and the compartment opens.
The main problem is knowing where to go. Several customers say the listed locker has been removed or never existed, while others were directed elsewhere after losing days waiting for a transfer. One review points to the Aramex building next to UPS in Al Quoz 1; another says an in-person visit produced a shipment in 10 minutes, so self-collection may be worth asking about when tracking stops moving.
For home delivery, the pattern is much less reassuring. Customers describe parcels delayed for days or weeks, correct addresses marked invalid, drivers who do not answer, and shipments shown as delivered when they were not received. Support is another recurring obstacle: reviewers mention an unresponsive chatbot, answering machines and difficulty reaching a real agent.
If your parcel is a passport, debit card or another time-sensitive document, verify the locker location and delivery status before making the trip, and keep evidence of calls and tracking updates.