Branch help
A team member at the Al Qouz branch found a delayed Christmas parcel, offered a chair and helped make the wait easier.
Aramex
Al Quoz
Aramex is a logistics service in Al Quoz handling courier shipments, including international deliveries and local pickup arrangements. Customers can schedule delivery, track parcels or visit a branch for collection, although reviews suggest that timing, updates and customer support can be uneven.
Reputation Score
1.8
★★☆☆☆
951 ratings
Source: Google Maps
The Good Stuff
Pickup option
For urgent parcels, one customer went directly to the Al Quoz branch and was told staff would locate the package for collection.
Tips for a Better Visit
Build in time. Avoid using Aramex for urgent documents without a backup: one shipment promised in two days took eight days to deliver.
Confirm pickup. Before travelling to a branch, ask whether the parcel is physically there and ready; a package at Al Quoz was not ready the next day.
Check charges. Ask for the full cost and an official invoice before accepting delivery, especially if payment is requested in cash.
Recheck address. Confirm the delivery address and contact number before dispatch; one customer said shipments repeatedly went to the wrong address.
Plan the visit
Practical details
next to UPS
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 7:00 AM – 12:00 AM |
| Tue | 7:00 AM – 12:00 AM |
| Wed | 7:00 AM – 12:00 AM |
| Thu | 7:00 AM – 12:00 AM |
| Fri | 7:00 AM – 12:00 AM |
| Sat | 7:00 AM – 12:00 AM |
| Sun | 2:00 PM – 10:00 PM |
Popular Mentions
Shop and Ship
Shop and Ship is mentioned in connection with overseas purchases and delayed international parcels.
Live chat
The live chat is a contact route customers try when phone support is unavailable, but several reviews report long waits or no follow-up.
Mobile application
Customers use the mobile application for tickets and tracking, although reviews describe it as unreliable and sometimes missing key support features.
Common Concerns
Poor support
Many reviewers report being unable to reach a human by phone, while chat replies can take hours or provide no resolution.
Late deliveries
Delivery windows are repeatedly missed, including a confirmed 1–6pm slot where the driver said he was five minutes away but never arrived.
False updates
Customers describe tracking entries marked as attempted, out for delivery or delivered even when the parcel had not arrived.
Unclear charges
Some customers say they paid online and were then asked for another payment by the driver, including a case of double charging.
Pickup delays
A parcel shown as ready for pickup was reportedly still unavailable when the customer reached the office.
DXB
LOCAL
LOCAL
The Bottom Line
Aramex is a courier and logistics service in Al Quoz. You can send or receive international shipments, arrange a pickup, schedule delivery and collect parcels from a branch. The reviews also mention Shop and Ship, making the company relevant for overseas purchases as well as ordinary document and package delivery.
The clearest positive is occasional branch-level help. One customer looking for a delayed Christmas parcel said the Al Qouz team found it, provided a chair and were polite. Another visitor went to the Al Quoz branch hoping to collect an urgent package before travelling.
The main caution is reliability. Reviews describe parcels taking days or weeks longer than promised, missed delivery windows and tracking updates marked “attempted,” “out for delivery” or even “delivered” when nothing had arrived. Pickup status can also be ahead of reality, with a parcel shown as available but missing at the office.
Support is the biggest practical problem: customers commonly report unanswered calls, slow live-chat replies and chatbot-only contact. Check charges in advance, confirm address details and verify that a parcel is physically ready before making a branch trip. For urgent documents, keep another option available.