Packing Help
A repeat customer said staff helped pack parcels weighing 80 to 100 kg and provided guidance.
UPS Customer Center Al Qouz
Al Quoz
UPS Customer Center Al Qouz handles international courier shipments, returns, collections and courier pickups. Reviews suggest the counter can be useful for packing larger parcels and sorting out paperwork, although delivery delays and difficult phone support are recurring concerns.
Reputation Score
2.5
★★★☆☆
843 ratings
Source: Google Maps
The Good Stuff
Fast Shipment
One customer reported that a shipment reached its destination in two days.
Clear Explanation
A customer said the counter representative handled a query quickly and explained the process accurately.
Warehouse Returns
The Al Quoz warehouse is used for international returns, including parcels being sent back to Canada.
Tips for a Better Visit
Check Details. Confirm your address and phone number before dispatch, then recheck them after arrival because incomplete-address flags recur.
Get Fees. Ask for a written breakdown of any VAT, tax or customs administration charge before paying; one customer disputed a 30AED fee.
Check Hours. Verify opening hours directly before travelling, especially around holidays, since one visitor found the facility closed despite Google Maps showing it open.
Find Entrance. The main-road entrance can be easy to miss, so look for the door marked with the UPS logo.
Plan the visit
Practical details
STREET 18,AL QUOZ INDUSTRIAL AREA 1, WAREHOUSES 17 & 18
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 8:00 PM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | Closed |
Popular Mentions
Worldwide Expedited Service
This is the international expedited shipping service one customer paid for, although that shipment was delayed and became entangled in a customs-fee dispute.
Premium express shipping
A customer used premium express shipping for a passport but reported that it took 14 days to arrive.
courier pickup
Courier pickup bookings are mentioned, including one that was promised for the same day but had not happened four days later.
Apple express replacement
One customer used the service to return a broken phone after receiving an Apple express replacement.
Common Concerns
Delivery Delays
Reviews describe shipments sitting in Dubai for days or weeks, with repeated promises that delivery would happen the same day.
Phone Support
Customers repeatedly report unanswered calls, dropped calls and agents passing issues between departments.
Address Problems
Several customers say confirmed addresses were later marked incomplete or invalid, delaying delivery and forcing repeated follow-ups.
Extra Fees
Customers reported unexpected UAE charges, including a disputed 30AED fee and tax requests on expedited shipments.
Parking Access
One review reports that parking is unavailable, which may make an in-person visit inconvenient.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 270
tax
“However I get the same treatment - delays and promises to deliver the next business day, a courier coming on Saturday evening without any prior calling while I am not at home and he is expecting AED 270 in tax”Google review · October 2025
DXB
LOCAL
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The Bottom Line
UPS Customer Center Al Qouz is a practical place to send international parcels, arrange a courier pickup, return a shipment or collect one from the warehouse. Reviews also mention packing help for parcels weighing 80 to 100 kg, and one customer reported a shipment reaching its destination in two days. The counter experience can be much better than the wider delivery journey.
Customers describe representatives who explain the process clearly and help with returns, but those positive reports sit alongside many complaints about parcels delayed for days or weeks. Repeated “delivery failed” or “address incomplete” updates are a common frustration, especially when customers say nobody called to clarify the problem. Phone support is the biggest caution.
Reviewers describe unanswered numbers, dropped calls, contradictory information and cases being passed between departments. Customs-related charges also need checking: one customer disputed a 30AED fee described as VAT, while another reported being asked for AED 270 in tax on an expedited shipment. If you visit, confirm the parcel is actually ready before travelling, check holiday opening hours, and look for the UPS-logo entrance on the main road.
Parking may be difficult.