Insurance guidance
Several reviews describe staff explaining insurance clearly and helping customers navigate approvals without confusion.
Aster Pharmacy - Abuhail, next to Aster Clinic (132)
Hor Al Anz
Aster Pharmacy in Hor Al Anz, next to Aster Clinic, is a retail pharmacy for prescriptions, medicines and healthcare products. Reviews highlight helpful insurance guidance, advice on items such as nasal sprays and pain relievers, and occasional support transferring prescriptions to another branch.
Reputation Score
4.5
★★★★★
178 ratings
Source: Google Maps
The Good Stuff
Medicine advice
A customer received detailed advice for sinus pressure and found nasal sprays and pain relievers in a clean, organised pharmacy.
Prescription transfer
When a baby’s prescription issue could not be fixed immediately, staff arranged a new prescription for collection at a closer branch.
Medicine availability
One review says all needed medicines were available, while another says unavailable items were referred to another Aster pharmacy.
Clean ambience
A review describes the pharmacy as well-organized and clean, with a broad range of products available.
Quick visits
Some customers report fast service, including one who described professional assistance that was quick.
Tips for a Better Visit
Allow time. Build in extra time for insurance prescriptions; one customer waited nearly two hours before learning the medicine was rejected.
Confirm calls. If staff promise to call when insurance is working, follow up yourself rather than waiting all day for an update.
Check transfer. If a prescription problem requires the doctor, ask whether it can be corrected and sent to a closer Aster branch.
Clarify points. Before paying an insured prescription, ask whether Aster Wealth points can cover the co-payment, as one customer found they could not.
Check availability. If your medicine is unavailable, ask staff to check another Aster pharmacy; a review says this was offered directly.
Plan the visit
Practical details
Sheikh Suhail Building, Hor Al Anz East - Abu Hail St - near Aster Clinic
Hor Al Anz East - Deira, Dubai
| Mon | 8:00 AM – 1:00 AM |
| Tue | 8:00 AM – 1:00 AM |
| Wed | 8:00 AM – 1:00 AM |
| Thu | 8:00 AM – 1:00 AM |
| Fri | 8:00 AM – 1:00 AM |
| Sat | 8:00 AM – 1:00 AM |
| Sun | 8:00 AM – 1:00 AM |
Common Concerns
Long waits
Waiting times range from around 15 minutes to nearly two hours, with older reviews describing waits of four hours for medicine.
Approval follow-up
Insurance handling is inconsistent: one customer waited all day after being told the pharmacy would call when the system returned.
Phone service
A customer says the branch twice cut the call before they finished explaining a medicine delivery request.
Rude reception
Several reviews criticise reception staff for dismissive or rude behaviour while patients were waiting for approvals or treatment.
Points restriction
One customer was upset that Aster Wealth points could not be used for an insurance co-payment and said the restriction was unclear.
DXB
LOCAL
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The Bottom Line
Aster Pharmacy in Hor Al Anz, next to Aster Clinic, is useful for filling prescriptions and buying everyday medicines and healthcare products. Reviewers specifically mention finding nasal sprays and pain relievers for sinus pressure, with one customer praising the pharmacy’s clean, well-organised layout and broad product range. Insurance support is a real strength when the process goes well.
Several customers say staff explained the insurance process clearly, handled approvals smoothly and helped resolve rejected prescriptions. There is also a thoughtful example of a prescription being corrected and transferred to Al Nahada pharmacy when returning to Abu Hail would have been difficult. The experience is not consistently quick, though.
Other customers report waits of 15 minutes, two hours or even longer, especially around insurance approvals and prescription preparation. One person waited nearly two hours only to learn that the medicine had been rejected; another received no promised call from late morning until 7pm. Phone manners and reception service also draw criticism.
If you are collecting an insured prescription, allow extra time, confirm the approval status yourself and ask about alternative branches if stock or doctor coordination becomes an issue. Also clarify whether Aster Wealth points can be used for any co-payment before completing the transaction.