Clear guidance
Staff take time to explain medicine dosage and intake instructions in a way customers can follow.
Aster Pharmacy - Al Khail Mall, Al Qouz (136)
Al Quoz
Aster Pharmacy at Al Khail Mall in Al Quoz is a convenient stop for medicines and healthcare products, with reviews highlighting clear medication explanations and help locating specific items such as Niacinamide. Customers also mention support with insurance-related procedures and the connected Aster Clinic.
Reputation Score
4.8
★★★★★
1,868 ratings
Source: Google Maps
The Good Stuff
Helpful service
Customers describe staff as welcoming and ready to assist with product questions and pharmacy requests.
Product sourcing
A customer looking for Niacinamide was contacted a few hours later after the product was located.
Fast processing
Several reviews describe smooth, quick processing, including pharmacy procedures handled without delay.
Insurance help
Staff have helped customers understand insurance delays and claims-related procedures.
Clean store
One customer specifically found the pharmacy clean and well organised.
Tips for a Better Visit
Confirm delivery. If ordering medicine for delivery, confirm the expected timing and follow up early; one customer received it the next day.
Ask instructions. Ask the pharmacist to explain dosage and intake instructions, especially when collecting an unfamiliar medicine.
Check queues. Allow extra time or try a quieter period, since a review reports an unusually long wait and another mentions queues.
Discuss insurance. If insurance processing is involved, ask staff to explain any delay or claims steps before completing the transaction.
Request sourcing. For a hard-to-find product, leave your number and ask the team to call when it arrives; this worked for Niacinamide.
Plan the visit
Practical details
Shop No: 8-9 Al Khail Mall
Al Qouz Fourth - Al Quoz, Dubai
| Mon | 8:00 AM – 11:00 PM |
| Tue | 8:00 AM – 11:00 PM |
| Wed | 8:00 AM – 11:00 PM |
| Thu | 8:00 AM – 11:00 PM |
| Fri | 8:00 AM – 11:00 PM |
| Sat | 8:00 AM – 11:00 PM |
| Sun | 8:00 AM – 11:00 PM |
Popular Mentions
Lotion
Lotion is mentioned as a product for which a customer received helpful, attentive assistance.
Vitamins
A customer was advised about vitamins that could help alongside their purchase.
Common Concerns
Delivery delays
Some customers waited hours or received medication the next day despite following up, making delivery timing a concern.
Long waits
A clinic-related visit was reported to involve more than two and a half hours of waiting without clear advice about the delay.
Queue times
A review specifically asks for shorter patient queue waits.
Recommendation pressure
One customer found staff helpful but sometimes too eager with product recommendations.
DXB
LOCAL
LOCAL
The Bottom Line
Aster Pharmacy at Al Khail Mall in Al Quoz suits people picking up medicine, asking questions about dosage, or looking for everyday healthcare products. Reviews mention clear explanations of medication dosage and intake, help with insurance claims, and a clean, well-organised store. The connected Aster Clinic also appears often in customer comments, although some clinic experiences are separate from the pharmacy counter.
The strongest pattern is attentive service. Customers describe staff helping with product questions, processing requests quickly, and explaining insurance delays. There is also a useful example for shoppers seeking a specific item: a customer looking for Niacinamide left a number and received a call a few hours later when it was found.
Lotion and vitamins are also mentioned in individual shopping experiences. The main caution is timing. While several customers report smooth, fast visits, others describe queue waits of more than two and a half hours.
Delivery is less predictable: two reviews report medicines arriving the next day or after hours of waiting, even after follow-up. If your medication is time-sensitive, confirm the delivery estimate clearly or ask whether collection is possible. Product recommendations can also feel a little eager to some shoppers.