Quick handling
Several customers describe a notably fast rental process, including one booking completed in about five minutes.
Avis Rent a Car - Airport Terminal 2 Arrival
Al Garhoud
Avis Rent a Car at Dubai International Airport Terminal 2 Arrivals in Al Garhoud lets travellers collect and return rental cars at the airport. Reviews highlight quick handling, helpful staff during rushed trips and some clean, well-matched vehicles, though billing and terminal logistics deserve careful checking.
Reputation Score
3.7
★★★★☆
217 ratings
Source: Google Maps
The Good Stuff
Urgent support
A customer rushing for a flight said the representative expedited the return and later checked whether the flight was made.
Clean cars
At least some recent rentals were handed over clean and ready for use.
Vehicle matching
One review says the team made sure the customer received a vehicle suited to their needs.
Terminal flexibility
The team has helped customers whose bookings were made for another airport terminal.
Upgrades
Some customers report receiving an upgrade during the rental process.
Tips for a Better Visit
Track deposits. Ask exactly when the deposit will be released and keep the return paperwork, since one customer was still waiting beyond the stated 30-day period.
Confirm terminal. Confirm the pickup and return point in writing and allow extra time to navigate Terminal 2, where a customer found no rental-car signage.
Allow time. Avoid a tight connection or schedule buffer: one customer waited an hour for a booked car.
Check features. Ask about the exact car and its technology before accepting it; one recent rental had no Bluetooth or map connectivity.
Plan the visit
Practical details
Terminal 2 - DXB
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
full coverage
Full coverage is discussed at the counter and was purchased by one customer after the benefits were explained.
No-Objection Certificate
A No-Objection Certificate was requested for driving to Oman, although one customer said the promised document was not provided.
Common Concerns
Unclear charges
A customer reported five unexplained card charges over more than a month without an invoice or confirmation.
Deposit delays
One customer said an AED 5,000 deposit still had not been refunded 65 days after returning the car.
Return transfer
At departure, one customer was left to cross back from the arrival car park without a marked crossing area.
Vehicle mismatch
A customer booking an X-Trail for luggage said the supplied vehicle was not in the same category.
Availability waits
Reviews describe cars being unavailable or taking a long time to arrive, even with advance bookings.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 5,000
deposit
“rented a car at the end of September, and a deposit of AED 5,000 was taken from me”Google review · December 2024
DXB
LOCAL
LOCAL
The Bottom Line
Avis Rent a Car at Dubai International Airport Terminal 2 Arrivals is a convenient place to book, collect or return a rental car in Al Garhoud. Reviews mention quick counter handling, vehicle upgrades, full-coverage discussions and occasional help when a booking was made for another terminal. Some customers also received clean cars matched to their luggage or driving needs.
The experience is uneven. Individual staff members are often described as professional and supportive, especially when travellers are in a hurry, but other reviews report long waits or no available cars. Terminal 2 navigation is another weak point: one customer found no signage and another said the return transfer left them walking from the arrival car park toward departures.
The biggest caution is financial administration. Customers describe deposits of AED 5,000 or AED 1,500, delayed refunds, unexplained post-rental card charges and missing invoices. A prepaid booking was also refused when the arriving driver had a debit card rather than the required security-deposit method.
Confirm the card rules, deposit amount, terminal instructions and refund timing before travelling, and leave plenty of time for collection.