Safe installations
Reviews describe thorough LPG system and cooker inspections, with safety standards explained and met.
Brothers Gas Bottling & Distribution Co. LLC
Al Garhoud
Brothers Gas Bottling & Distribution Co. LLC is an LPG and industrial gas provider in Al Garhoud. Reviews show customers using it for new gas connections, safety checks and cooking-gas cylinder delivery, with experiences ranging from smooth and professional to seriously delayed.
Reputation Score
4.4
★★★★☆
1,414 ratings
Source: Google Maps
The Good Stuff
Quick connections
One customer requested a connection on Friday and had the team arrive by Monday, with the system checked afterward.
Leak checks
A technician proactively checked for gas leaks and explained what to do during an emergency.
Industrial support
A factory customer reports easy communication, help with approvals and permits, and timely breakdown support over seven years.
Clear guidance
Customers say installation staff explained the procedure, usage and whom to contact if problems arose.
Fast delivery
Some customers report very fast delivery and courteous, on-time service.
Tips for a Better Visit
Confirm delivery. Treat delivery windows as estimates and confirm again before running low; one order was still missing after two hours.
Check timing. If visiting for a refund, confirm weekday processing and opening arrangements; one customer found the processor arrived at 10 after an 8am visit.
Get timelines. For a new connection, request the promised completion time in writing and keep follow-up records if 48 hours passes without progress.
Keep invoices. Save bills and payment records, especially if you need a corrected invoice from the billing team.
Plan the visit
Practical details
204, Al Fattan Plaza - 65 Airport Rd
Al Garhoud, Dubai
| Mon | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Tue | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Wed | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Thu | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Fri | 8:00 AM – 12:30 PM, 2:30 PM – 6:00 PM |
| Sat | 8:00 AM – 1:00 PM, 2:00 PM – 5:00 PM |
| Sun | Closed |
Popular Mentions
home delivery service for cooking gas cylinders
Home delivery is available for cooking-gas cylinders, although delivery reliability varies across reviews.
new gas connection
Customers use the company to arrange and install new gas connections in homes and apartments.
gas restoration
Reviews mention gas restoration work, including help fixing gas stands after service was restored.
Common Concerns
Delivery delays
Cylinder deliveries were reported arriving over two hours late, with revised time estimates and unanswered driver calls.
Refund hassle
Security deposits may require an office visit for cash collection, and several reviews describe refunds taking weeks or months.
Poor communication
Customers report unanswered calls, long holds, missed callbacks and repeated follow-ups for basic requests.
Connection delays
A promised 48-hour connection was still not installed after four days despite daily calls and WhatsApp messages.
Billing concerns
Some customers report inflated monthly readings, unclear fees and higher charges than friends paid.
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The Bottom Line
Brothers Gas is an LPG and industrial gas provider serving buildings, homes and factory operations in Al Garhoud. You can arrange a new gas connection, order cooking-gas cylinders for home delivery, or book checks and restoration work. The strongest reviews describe technicians arriving on time, explaining how to use the system and carrying out thorough safety inspections of LPG cookers.
One customer also praised the team’s response to gas-leak concerns and emergency guidance. The experience is not consistent. Several recent reviews describe cylinder deliveries running well beyond the quoted window, unanswered calls and long holds.
A new resident was promised a connection within 48 hours but was still waiting after four days. Disconnection, NOC letters and corrected invoices also generated repeated follow-ups for some customers. This matters because gas is an essential household service, not something easy to postpone.
Deposits are the biggest practical caution. Reviews repeatedly say refunds are collected in cash at the office rather than transferred to a bank account, with waits ranging from weeks to five months; one review mentions a deduction when trying to arrange a home refund. Before signing up, confirm delivery timing, connection deadlines, disconnection steps and the exact refund process.
Keep payment and call records, and check monthly bills closely, as some customers reported inflated readings or charges.