Clean cars
Several customers received cars described as clean, well-maintained and matching their bookings.
Byroad Car Rentals and Leasing
Al Quoz
Byroad Car Rentals and Leasing is a car leasing and rental service in Al Quoz. Reviews describe ordinary rentals, lease-to-own arrangements and airport collection, with some customers praising clean cars and straightforward handovers while others report billing and vehicle-condition problems.
Reputation Score
4.3
★★★★☆
170 ratings
Source: Google Maps
The Good Stuff
Easy handover
One customer found both pickup and drop-off simple and hassle-free.
Airport service
Airport collection on arrival and departure was specifically praised in one rental experience.
Full refund
A cancelled booking was followed by a full refund without delay or complications.
Same-price upgrade
One unavailable Wrangler booking was replaced with a Ford Bronco at the same price.
Tips for a Better Visit
Photograph damage. Film and photograph the car during inspection; one customer later disputed charges for pre-existing scratches.
Check mileage. Confirm the kilometre limit and excess rate before signing, as one customer was charged AED 2 per additional kilometre.
Confirm availability. Reconfirm the exact car before travelling for pickup; a Yango booking was cancelled only when the customer arrived.
Check the cabin. Inspect for cigarette smells and seat burns before accepting a replacement or delivered car.
Keep receipts. Retain invoices and payment proof, particularly for fines and older charges that may later be raised against the deposit.
Clarify refunds. Ask whether any refund will return to the original payment method or be issued only as a credit note.
Plan the visit
Practical details
3 9a St
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 6:00 PM |
| Sat | 9:00 AM – 6:00 PM |
| Sun | 9:00 AM – 6:00 PM |
Common Concerns
Deposit delays
Deposit refunds have reportedly taken two months or even three months after returning a car.
Unexpected charges
Reviews report disputed damage, mileage, fine and collection charges, including deductions customers say they did not authorise.
Vehicle problems
Some customers received cars with tyre failures, engine noises, poor fuel range or damaged interiors.
Booking changes
Cars have reportedly been unavailable at pickup or replaced with vehicles customers felt were not genuine upgrades.
Slow communication
Several reviews describe ignored calls, scattered WhatsApp contacts and little help when problems arose.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
50 AED
delivery charge
“Additionally, I agreed to a 50 AED delivery charge, but two weeks later, they charged me another 52 AED for collection without prior notice”Google review · March 2025
52 AED
collection
“Additionally, I agreed to a 50 AED delivery charge, but two weeks later, they charged me another 52 AED for collection without prior notice”Google review · March 2025
DXB
LOCAL
LOCAL
The Bottom Line
Byroad Car Rentals and Leasing in Al Quoz handles both short-term rentals and longer arrangements, including a lease-to-own agreement mentioned by one customer. Reviews also describe airport collection and return, regular car bookings, and occasional replacement or upgrade vehicles. A few customers received clean cars in good condition, and one Wrangler booking was changed to a Ford Bronco at the same price.
The better experiences centre on a smooth booking and handover. Customers have described cars as clean and exactly as ordered, while one cancelled booking received a full refund without delay. Airport collection on arrival and departure has also been praised, making the service potentially useful for travellers who want delivery arranged around a flight.
The caution is substantial when something goes wrong. Reviews report tyre failures, engine noises, cigarette smells, unavailable booked cars and slow or confusing WhatsApp communication. Deposit returns are another recurring concern, with one AED 5,000 deposit reportedly outstanding for two months and another released after three months.
Before accepting a car, photograph every mark, verify the mileage allowance and ask how fines, damage, collection fees and refunds are handled. Keep all receipts and payment records; several customers say disputed charges were deducted from their cards or raised much later.