Custom Setting
Custom diamond-setting work is praised for its smooth process, short turnaround and high-quality finish.
Cagau
Al Quoz
Cagau is a Dubai-based custom watch and jewellery specialist in Al Quoz. Customers come for custom diamond-setting work, such as transforming a Cartier, and for hard-to-find luxury watches sourced to order.
Reputation Score
4.9
★★★★★
125 ratings
Source: Google Maps
The Good Stuff
Fast Sourcing
Reviews mention difficult-to-find watches sourced within 24 hours to three working days.
Clear Updates
Customers describe prompt communication, detailed explanations and regular updates during purchases and custom projects.
Craftsmanship
Diamond-setting and finishing work is repeatedly described as precise, including a Breitling returned “good as new.”
Originality Check
One buyer used PPF during a GMT purchase to help ensure the watch stayed original and untouched.
Watch Servicing
A customer had a watch polished and links removed quickly to achieve a better wrist fit.
Rare Pieces
The collection includes exclusive and limited-edition watches, including one piece a customer searched for over two years.
Relaxed Pickup
A pickup review mentions a comfortable couch, polite service and coffee or tea for guests.
Tips for a Better Visit
Request Options. For custom work, ask to see the available options and request progress updates; customers found the step-by-step guidance useful.
Allow Customs. If ordering internationally, allow extra time for customs clearance even when the watch is shipped promptly.
Ask About PPF. For extra reassurance during a purchase, ask whether PPF is available and what it covers for originality.
Discuss Care. When collecting a watch, ask for care and maintenance guidance; one first-time buyer received it at pickup.
Clarify Budget. This is not positioned as a cheap iced-out-watch destination, so discuss the setting quality and budget before committing.
Share Your Brief. For jewellery commissions, provide a clear brief: a money-clip customer said the team incorporated all requested details.
Plan the visit
Practical details
Building 7, Office 104 Gold & Diamond Park - Sheikh Zayed Rd
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 10:30 AM – 6:00 PM |
| Tue | 10:30 AM – 6:00 PM |
| Wed | 10:30 AM – 6:00 PM |
| Thu | 10:30 AM – 6:00 PM |
| Fri | 12:00 PM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
GMT master II Zombie
A customer bought a GMT master II Zombie and used PPF during the purchase for added reassurance about originality.
Cartier watch custom set with diamonds
Cagau customised a Cartier watch with diamonds, with the customer praising the result and turnaround.
RM-10
One customer said Cagau sourced an RM-10 on short notice during a week-long Dubai trip.
Money clip
A money-clip commission was completed quickly and incorporated the customer’s requested brief.
Mother of pearl, diamond set, jubilee bracelet datejust 41
A customer highlighted this customised Datejust 41 after receiving regular order-tracking updates.
Common Concerns
No concerns reported yet.
DXB
LOCAL
LOCAL
The Bottom Line
Cagau is a Dubai-based custom watch and jewellery specialist in Al Quoz. You can buy an existing luxury watch, ask the team to source a difficult model, or commission custom work such as diamond-setting a Cartier. Reviews also mention rings, a money clip and watch polishing, so this is more than a straightforward retail counter.
The clearest strength is the process around expensive, personal purchases. Customers describe options being explained step by step, progress updates during customisation, and prompt communication for overseas orders. One first-time buyer said a watch was sourced in three working days and received care and maintenance guidance at collection; another reported a hard-to-find watch sourced within 24 hours.
” There are useful safeguards and practical services too: one buyer used PPF and said it helped ensure the watch stayed original, while another had polishing and links removed for a better wrist fit. International buyers should allow for customs clearance even when Cagau ships promptly. The reviews point to a premium, bespoke price position rather than bargain “iced out” pieces, so clarify the design, timeline, paperwork and delivery arrangements before committing.
The tone around visits is relaxed and welcoming, with coffee or tea mentioned at pickup.