Low rates
Several customers describe the rentals as affordable, with one long-term renter continuing mainly because of the prices.
Car Rental
Naif
Car Rental is a Naif car rental agency where customers can book short- or long-term vehicles, including models such as the Nissan Sunny, Yaris and Spark. Reviews point to competitive rates and delivery options, but also recurring concerns about deposits, deductions and follow-up after the rental ends.
Reputation Score
2.1
★★☆☆☆
230 ratings
Source: Google Maps
The Good Stuff
Car delivery
Some customers received vehicles at home, and one review says delivery was provided without an extra charge.
Model choice
Reviews mention rentals including the Accent, Sunny and Pegasus, giving customers several everyday-car options.
Good rentals
Some individual rentals went smoothly, including a one-week Sunny hire with no extra charges and friendly staff.
Issue resolution
One customer reported that a long-standing account problem was resolved and outstanding dues were refunded after operational follow-up.
Tips for a Better Visit
Document condition. Photograph or video every panel and the interior at handover, including small or hidden areas, because scratch disputes appear repeatedly.
Verify charges. Ask for official proof of every fine or fee before accepting a deduction; one customer requested an official receipt for an AED 800 fine.
Protect cards. Check statements after returning the car and think carefully before leaving card details, as customers reported attempted later withdrawals.
Confirm pickup. Reconfirm collection timing and fees in writing; a booked pickup was reported five hours late and arrived after midnight.
Inspect safety. Test the brakes, air-conditioning, warning lights and sensors before leaving, since several reviews report faults or replacement-car problems.
Clarify insurance. Ask exactly what comprehensive insurance covers and whether an excess still applies to damage claims.
Plan the visit
Practical details
Omar Bin Al Khattab St
Naif - Deira, Dubai
| Mon | 8:30 AM – 7:30 PM |
| Tue | 8:30 AM – 7:30 PM |
| Wed | 8:30 AM – 7:30 PM |
| Thu | 8:30 AM – 7:30 PM |
| Fri | 8:30 AM – 7:30 PM |
| Sat | 8:30 AM – 7:30 PM |
| Sun | Closed |
Popular Mentions
Yaris
One customer rented a small Yaris and photographed the vehicle before driving away, later disputing a dent charge.
Spark
An eight-month customer said they received a clean Spark and had no hassles during the rental.
Pajero
A customer booked a Pajero for four days, though the delivery was later delayed and the vehicle was ultimately reported unavailable.
Common Concerns
Deposit delays
Multiple customers describe waiting beyond the stated 30-day period for deposits, sometimes needing repeated messages or formal complaints.
Unexplained deductions
Reviews report later card deductions for alleged fines, scratches, cleaning and other fees without documentation or prior notice.
Poor follow-up
Customers describe unanswered calls and messages, repeated handoffs between departments and long waits for collection or vehicle support.
Vehicle faults
Several reviews mention unsafe or unreliable cars, including reported brake, air-conditioning, warning-light and electrical problems.
Late collection
Pickup and delivery can be badly delayed; one customer waited until after midnight for a collection that was five hours late.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
150 AED
return pick up
“They deliver the car free of charge but for return pick up they charge 150 AED”Google review · November 2016
75 aed
pick the car
“Contacted them 1 week before the collections day and requested to pick the car and it’s a service they provide for 75 aed”Google review · February 2023
DXB
LOCAL
LOCAL
The Bottom Line
Car Rental in Naif handles short- and long-term hires, with reviews mentioning everyday models such as the Nissan Sunny, Yaris, Spark, Accent and Pegasus. Customers can also arrange delivery or collection, and some report competitive rates. A one-week Sunny rental was described as smooth, with no extra charges and pleasant staff; another customer said a long rental was clean and hassle-free.
The bigger issue is what happens around the edges of the booking. Many reviews describe deposits taking more than the stated 30 days to return, with customers chasing accounts teams or considering chargebacks. Others report card deductions after returning the vehicle, including alleged traffic fines, scratch charges, cleaning fees and unexplained extras.
In several cases, customers say requested receipts or explanations did not arrive. Vehicle condition and operations are also inconsistent. Reviews mention faulty brakes, air-conditioning, warning lights, tyre-pressure sensors and electrical systems.
Collection and delivery have sometimes been very late, including one pickup that arrived after midnight. Before accepting a car, record its condition carefully, test safety features and confirm every fee and insurance excess in writing. If you proceed, monitor your bank statements after return and keep all messages, photos and handover records.