Fast Orders
Some customers received their food within five minutes, making this a convenient quick-bite stop.
Charleys
Dubai Hills Estate
Charleys is an American restaurant in Dubai Hills Estate, set inside Dubai Hills Mall’s large food hall. It is mainly known for Philly-style sandwiches, with reviews praising the chicken and beef options as a quick meal when service is running smoothly.
Reputation Score
3.2
★★★☆☆
104 ratings
Source: Google Maps
The Good Stuff
Philly Favourites
Several reviewers specifically enjoyed the chicken and beef Philly sandwiches, including one who called the chicken and cheese steak Philly the best.
Food Hall
The branch sits in the middle of a big food hall, which gives groups an easy shared dining setting.
Helpful Guidance
One customer appreciated receiving help choosing a meal and being told that the order would take five minutes.
Good Lemonade
Peach lemonade was described as tasty, while another reviewer called the lemonade good.
What to Eat at Charleys How we choose these items We use AI to find praise and criticism of specific foods and drinks in a selection of Google reviews. For Charleys, this list is based on 50 reviews, not every review of the restaurant. The score is positive reviews minus negative reviews. For example, two positive reviews and one negative review give +1. Each review counts once per item; neutral comments do not change the score. A zero score is not a positive recommendation. “Only neutral feedback” means there are no positive or negative votes. “Mixed feedback” means equal numbers of positive and negative votes. The quotes are examples of what people said, not every comment we counted. We use different reviews where we can. We normally show up to 10 foods and 5 drinks with non-negative scores. Items with the same score stay together. If a tied group would go past the limit, that group and the lower non-negative scores go into Honorable mentions. If an overflowing positive top tie would leave the list empty, we show up to 10 items from that tie and keep the rest in Honorable mentions. Foods and drinks with a negative score are under What to Avoid. Use this as a guide to what reviewers liked, not a guarantee that you will like it too.
Foods and drinks mentioned in reviews of Charleys, ranked by positive reviews minus negative reviews. Zero-score items have no net positive feedback; their labels distinguish neutral-only from mixed feedback.
Food 4
-
Cheese steak philly Net +1
“Underrated? They have the best chicken and cheese steak Philly”
Positive 1Negative 0
Review excerpts
“Underrated? They have the best chicken and cheese steak Philly”October 2025
-
Gourmet fries Net +1
“The large sub is quite good for 2 people, and the gourmet fries were a great side.”
Positive 1Negative 0
Review excerpts
“The large sub is quite good for 2 people, and the gourmet fries were a great side.”February 2023
-
Limonade Net +1
“The limonade was good and that is eat.”
Positive 1Negative 0
Review excerpts
“The limonade was good and that is eat.”December 2023
-
Buffalo boneless wings Net 0
Only neutral feedback
“The person working there changed the BBQ wings to Buffalo Boneless Wings and they were average as well.”
Positive 0Negative 0Neutral 1
Drinks 1
-
Peach lemonade Net +1
“I tried Peach lemonade which was was pretty tasty!”
Positive 1Negative 0
Review excerpts
“I tried Peach lemonade which was was pretty tasty!”July 2022
What to Avoid (6)
Food 6
-
Philly cheesesteak Net −1
“The worst Philly Cheesesteak! I spat so many chewy slices of meat… it was so terrible, awful! I don’t advise anyone ordering from or eating at Charley’s”
Positive 1Negative 2
Critical review excerpts
“The worst Philly Cheesesteak! I spat so many chewy slices of meat… it was so terrible, awful! I don’t advise anyone ordering from or eating at Charley’s”November 2024
“Worst cheesesteak I’ve ever had, no bell peppers, steak had NO FLAVOR!! Just complete crap this is horrible”January 2025
-
Bbq wings Net −1
“I ordered a chicken Philly and BBq wings. The wings were dry and stale.”
Positive 0Negative 1
Critical review excerpts
“I ordered a chicken Philly and BBq wings. The wings were dry and stale.”January 2025
-
Chicken wings Net −1
“Ordered chicken wings, wings were not cooked it was raw. When asked the staff they were like no proper response instead asked me to wait another 20 mins. Order waited for 20 mins. Avoid food here no quality and staff not responsible. Second time again same not cooked. Waste of food. Pls avoid food from here.”
Positive 0Negative 1
Critical review excerpts
“Ordered chicken wings, wings were not cooked it was raw. When asked the staff they were like no proper response instead asked me to wait another 20 mins. Order waited for 20 mins. Avoid food here no quality and staff not responsible. Second time again same not cooked. Waste of food. Pls avoid food from here.”September 2025
-
Philly cheese sandwich Net −1
“Barely any cheese in the Philly cheese sandwich. Also very dry not enough sauce even the wings.”
Positive 0Negative 1
Critical review excerpts
“Barely any cheese in the Philly cheese sandwich. Also very dry not enough sauce even the wings.”October 2025
-
Veggie delight Net −1
“I spend 60aed regular one for veggie delight and my husband ordered a non veg as far my knowledge u r the king of live grilling and what u serve I want to inform ur higher authorities plzz do something bcz I love Charlie I tried back to back three time I got same buns and veggies my husband too the same with chicken it’s a good name plz don’t ruined it so badly”
Positive 0Negative 1
Critical review excerpts
“I spend 60aed regular one for veggie delight and my husband ordered a non veg as far my knowledge u r the king of live grilling and what u serve I want to inform ur higher authorities plzz do something bcz I love Charlie I tried back to back three time I got same buns and veggies my husband too the same with chicken it’s a good name plz don’t ruined it so badly”September 2024
-
Wings Net −1
“Barely any cheese in the Philly cheese sandwich. Also very dry not enough sauce even the wings. Even the wings were very light on sauce.”
Positive 0Negative 1
Critical review excerpts
“Barely any cheese in the Philly cheese sandwich. Also very dry not enough sauce even the wings. Even the wings were very light on sauce.”October 2025
Tips for a Better Visit
Check Doneness. Check that wings are fully cooked before eating; one dated review reported raw wings twice.
Request Fresh Fries. If ordering fries, ask for them well done and check them promptly, since one reviewer said that request was not followed.
Visit Off-Peak. Consider avoiding busy weekend periods, when one review found only two staff serving a crowded queue and the sandwich arrived cold.
Verify Order. Repeat customisations and check the bag before leaving; a customer received tomatoes, pickles and Sprite instead of the requested order.
Carry Payment. Card payment may be easier during busy periods, as one customer reported a 30-minute wait because the cashier had no change.
Plan the visit
Practical details
Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid, Dubai
| Mon | 10:00 AM – 12:00 AM |
| Tue | 10:00 AM – 12:00 AM |
| Wed | 10:00 AM – 12:00 AM |
| Thu | 10:00 AM – 12:00 AM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Common Concerns
Inconsistent Food
Reviews range from juicy, well-made sandwiches to dry, tasteless fillings with little cheese or sauce.
Undercooked Wings
A customer reported raw chicken wings twice, with a further 20-minute wait after raising the issue.
Oily Fries
Fries were repeatedly described as undercooked or oily, including after a request to make them well done.
Service Delays
Understaffing has led to long waits, including one reported two-hour Talabat delay and a cold sandwich during a busy weekend.
Rude Service
Several customers reported unfriendly cashier interactions, incorrect orders, missing change, or difficulty getting attention.
DXB
LOCAL
LOCAL
The Bottom Line
Charleys in Dubai Hills Estate is a food-hall spot for Philly-style sandwiches and sides. The reviews mention chicken Philly, beef Philly, Philly cheesesteak, chicken wings and peach lemonade, so there is enough choice for a quick mall meal rather than a sit-down restaurant occasion. Some customers received their order in five minutes and found the sandwich filling and tasty.
The main draw is inconsistent but sometimes very good sandwich preparation. Positive reviews describe tender meat, melted cheese, fresh bread and customisable toppings; others found the steak chewy or flavourless, with too little cheese, sauce or filling. Fries are another gamble: they were called amazing by one customer but repeatedly reported as oily or undercooked by others.
Service also depends heavily on staffing. Friendly, helpful interactions are reported, but busy periods have brought cold food, incorrect orders and long waits, including a reported two-hour Talabat delay. One review reported raw wings twice, which is a serious reason to check cooked items before eating.
For a smoother visit, consider going outside peak weekend rushes, confirm special requests at collection and check the order before leaving. Prices mentioned by customers include 60 AED for a regular Veggie Delight and 38 dirhams for a small sandwich, but these are historical review-reported amounts rather than a current menu.