Quick applications
One visitor said their application was processed in five minutes, showing that straightforward requests can move quickly.
Consulate General of the State of Palestine
Umm Hurair
The Consulate General of the State of Palestine in Umm Hurair handles consular paperwork such as passport renewals and official document requests. Customer experiences range from five-minute applications and helpful staff to lengthy procedures and difficult phone contact.
Reputation Score
3.3
★★★☆☆
228 ratings
Source: Google Maps
The Good Stuff
Passport processing
A customer reported applying to renew three passports in 20 minutes.
Helpful staff
Several reviews describe staff as cooperative, respectful and willing to explain questions or provide direct information.
Street parking
Paid public street parking is available nearby, and one visitor also described the consulate as easy to reach.
Tips for a Better Visit
Confirm documents. Ask for the current passport-renewal document list before travelling; a customer specifically asked which documents were required.
Carry cash. Bring cash for payment, since one customer reported that machines were not accepted.
Arrive early. Do not rely on the stated closing time: one visitor arriving at 12:42 was not admitted for passport renewal before 1:00 PM.
Visit instead. For important questions, consider visiting rather than relying on calls; one reviewer explicitly advised visiting after unanswered phone attempts.
Allow extra time. Build in contingency time for certificates: one good-conduct certificate reportedly remained unfinished after two months.
Check documents. Keep paperwork organised and ask staff to verify it, as one visitor said documents were handed out together and mixed up.
Plan the visit
Practical details
Building No.1, Consulate Area, Khalid Bin Waleed Road، Next to Consulate of London, Bur Dubai
Umm Hurair First - Umm Hurair 1, Dubai
| Mon | 8:30 AM – 1:00 PM |
| Tue | 8:30 AM – 1:00 PM |
| Wed | 8:30 AM – 1:00 PM |
| Thu | 8:30 AM – 1:00 PM |
| Fri | 8:30 AM – 11:30 AM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Passport renewal
Passport renewal is one of the main services discussed, though reviews differ on speed and document requirements.
Official documents request
Customers mention using the consulate for official document requests, with one review describing them as completed on time.
Certificate of good conduct
One customer applied for a certificate of good conduct but reported waiting two months without a completion estimate.
Power of attorney
A review mentions obtaining a power of attorney and disputes the amount charged for the service.
Common Concerns
Long renewals
Passport renewal applications have been described as complicated and excessively slow, including a requirement for copies of previous passports.
Unreliable phones
Multiple customers say calls are not answered or do not produce useful information, making a visit necessary for some questions.
Cash payments
One review says payment had to be made in cash because card machines were not accepted.
Inconsistent treatment
Reviews sharply differ on staff conduct, with some customers reporting disrespect, accusations and little help.
Limited access
An older review describes a small waiting area and no wheelchair-access gate.
DXB
LOCAL
LOCAL
The Bottom Line
The Consulate General of the State of Palestine is a place to handle Palestinian consular paperwork in Umm Hurair, with passport renewal and official document requests among the services mentioned by customers. Reviews include very quick visits—one application was completed in five minutes—as well as accounts of drawn-out, complicated processing. Staff experiences vary sharply.
Some visitors describe kind, cooperative and professional help, while others report disrespect, unclear answers and difficulty getting a response by phone. Passport renewal can involve copies of all previous passports, according to one review, so confirm the current requirements before travelling. Plan the visit carefully.
One customer was turned away at 12:42 despite office hours listed until 1:00 PM, and another says payments had to be made in cash because card machines were not accepted. Paid public street parking is available, but an older review describes a small waiting area with no wheelchair-access gate. If your request is time-sensitive, build in contingency time: a certificate of good conduct was reportedly still pending after two months, with no estimate or reference number.
The overall picture is useful service when things run smoothly, but inconsistent enough that preparation and an in-person check may save a wasted trip.