Durable quality
A toiletry pouch used daily lasted about three years before its owner replaced it.
Custom Factory - Personalized Gifts UAE
Bur Dubai
Custom Factory in Bur Dubai creates personalized lifestyle and travel accessories, including passport holders and engraved gifts. Reviews point to thoughtful customization, vegan-leather products, careful packaging and a team that often works hard to meet urgent delivery requests.
Reputation Score
4.8
★★★★★
406 ratings
Source: Google Maps
The Good Stuff
Flexible customization
Customers can choose designs and request detailed changes, with the team often making specific ideas work.
Fast delivery
Several reviews describe same-day or under-24-hour delivery for last-minute gifts and passport covers.
Helpful communication
The team responds quickly, confirms details and may contact customers to help make sure an order is correct.
Gift presentation
Customers mention attractive boxes, gift wrapping, charms and handwritten notes that add a personal finishing touch.
Vegan leather
The business describes its handmade products as made from cruelty-free vegan leather, a material customers have also praised.
Charm choices
Passport covers and other gifts can be personalized with a selection of charms, quotes, colours and designs.
Service recovery
When orders had problems, reviewers describe the team taking ownership, replacing an item or arranging a solution.
Tips for a Better Visit
Ask early. For a last-minute gift, ask about same-day delivery before ordering; one gift set arrived by 16:30 after a lunchtime order.
Confirm design. Use the team’s WhatsApp communication to check the design before production, as one online-order customer found useful.
Check characters. If a name exceeds the website limit, ask the team: one customer needed 13 characters when the site allowed 12.
Review charms. Look carefully at charm dimensions in the pictures or ask before ordering; a large charm covered almost the whole cover.
Confirm pickup. If you plan to collect an order, confirm opening arrangements first; one customer found the shop closed on arrival.
Check wallet fit. If buying a wallet, ask how securely it holds your intended number of cards, particularly if you carry seven or more.
Plan the visit
Practical details
Shop F48 1st floor - inside Al Fahidi Souk
Al Souq Al Kabeer - Al Fahidi, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Passport holders
Passport holders are repeatedly ordered as personalized travel gifts, with reviewers praising their premium feel and creative designs.
Engraved keychain
An engraved keychain worked well as a short-notice personalized gift and was delivered on time.
Travel set hamper
A customized travel set hamper was completed and delivered in less than 24 hours for one customer.
Leather notebook
A leather notebook with an engraved name, charm and presentation box made a particularly complete gift package.
Laptop sleeve
One customer repurposed a laptop sleeve as a reading-book folder for a child at school.
Common Concerns
Loose cards
One wallet repeatedly let cards fall out, including after a replacement, especially when carrying at least seven cards.
Unanswered emails
The same wallet reviewer said follow-up emails about the recurring card issue did not receive a response.
Gift-box charge
One customer felt a gift box should have been included free with a premium hamper.
Pouch weakness
A reviewer was happy with an ultimate package overall but said the sunglasses pouch could be improved.
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The Bottom Line
Custom Factory in Bur Dubai is geared towards personalized gifts with a useful travel angle. You can order passport holders, passport covers, toiletry pouches, engraved keychains and gift hampers, then choose colours, designs, names, quotes or charms. The result is more personal than a standard off-the-shelf gift, while the products are described as handmade in cruelty-free vegan leather.
The strongest pattern in the reviews is dependable communication around customization and delivery. Customers describe the team confirming designs on WhatsApp, answering questions quickly and handling short-notice requests with unusual flexibility. Examples include passport covers delivered within a few hours, a gift set arriving by 16:30 after a lunchtime order, and a customized travel hamper completed in less than 24 hours.
Packaging is also part of the appeal, with boxes, wrapping, charms and handwritten notes mentioned positively. Quality is generally well regarded, and one daily-used toiletry pouch reportedly lasted about three years. There are a few practical cautions: one wallet repeatedly let cards slip out even after replacement, and the customer later reported unanswered emails.
Check charm sizing, name-character limits and gift-box charges before confirming. If collecting rather than arranging delivery, confirm the shop is open first.