Frame choice
Customers describe a broad range of frame styles, finishes and colours, with options at different price points.
Desert Frames & Glass
Al Satwa
Desert Frames & Glass is a picture frame shop and art gallery in Al Satwa, handling custom framing for artwork, family photographs and memorabilia. Reviews point to a wide choice of styles, careful frame selection and helpful delivery or installation on some orders.
Reputation Score
4.5
★★★★★
193 ratings
Source: Google Maps
The Good Stuff
Artwork advice
Staff regularly help customers match a frame to the artwork, including cost-conscious suggestions for silk screens and paintings.
Custom work
Reviews cover precise custom framing for paintings, family pictures, memorabilia and large batches such as ten paintings at once.
Installation
Several customers mention prompt, careful fitting or delivery, including framed artwork installed in an apartment.
Acrylic work
The shop has handled specialist acrylic jobs, including plexiglass frames and an aquarium panel with small holes.
Turnaround
Some customers received short-notice work or orders within agreed timelines, including a shirt framed for a surprise.
Longstanding use
One returning customer says they have used the shop for a decade to frame memorable adventures and memorabilia.
Tips for a Better Visit
Check stock. Before paying or leaving artwork, confirm that the selected frame design is in stock; one order stalled after this was not communicated.
Document details. Ask for a receipt and written confirmation of completion, since one customer said neither the receipt nor progress photos were provided.
Inspect fitting. Check the finished piece carefully before accepting it, especially acrylic or gallery-edge work, given reports of sliding pictures and a distorted edge.
Confirm timing. Agree the deadline clearly and ask for progress updates; several reviews praise delivery within an agreed timeframe, while another describes a two-month delay.
Discuss installation. If you need fitting at home, confirm delivery and installation in advance; customers have reported apartment installation and careful setup.
Plan the visit
Practical details
Al Bada'a Building, Behind Iranian Hospital - Al Hudaiba Rd
Al Satwa, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
Custom glass panel
Customers have praised the quality and fitting of a custom glass panel.
Frame repaired
Reviews mention repairing an older frame alongside creating two new pieces.
Common Concerns
After-sales
Recent reviews report unhelpful after-sales support, including refused calls and a refusal to redo a plexiglass job after the picture began sliding.
Communication
A customer reported repeated visits over two months after an out-of-stock design was not communicated and the artwork's location was unclear.
Order errors
One review says eight frames arrived in the wrong colour or damaged, followed by delays while the order was being corrected.
Finish issues
A customer found a distorted gallery edge that they felt should have been covered with suitable art tape.
Receipts
One customer said they were refused a receipt and were not told whether the work had been completed.
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The Bottom Line
Desert Frames & Glass is a picture framing shop and art gallery in Al Satwa where customers bring paintings, family photographs, memorabilia and larger batches of artwork. The strongest reviews focus on the range of frame styles and the guidance available when matching a frame to a particular piece. One customer had ten paintings framed in one visit, while another used the shop for a Liverpool shirt on short notice.
There is more than standard picture framing here. Reviews mention plexiglass frames, a custom glass panel, acrylic work for a fish aquarium and delivery with installation in an apartment. Some customers also had older frames repaired.
Delivery and fitting are repeatedly described as careful, and several reviewers say their work arrived within the agreed timeframe. The experience is not completely consistent. Recent complaints include wrong colours, damaged frames, an out-of-stock design that was not communicated, unclear updates and poor after-sales handling.
One customer said a picture began sliding in a plexiglass frame after two years and the shop declined to redo it. For a valuable or sentimental piece, confirm the design, deadline and handover details in writing, request a receipt, and inspect the finished fitting before leaving.