Quick fixes
A Lenovo laptop issue was fixed within minutes after other service centres had quoted days.
DG Help - Times Square Center
Al Quoz
DG Help - Times Square Center is an electronics repair shop in Al Quoz for phone and laptop fixes, warranty work and data recovery. Reviews include quick laptop troubleshooting and a substantial Asus repair involving motherboard and screen replacement, though turnaround, communication and device handling have been uneven.
Reputation Score
4.0
★★★★☆
552 ratings
Source: Google Maps
The Good Stuff
Progress updates
One HP laptop repair was described as fast and on time, with regular updates throughout the job.
Complex repairs
An Asus Zenbook Duo received a motherboard and screen replacement and was ready in around 10 days.
Easy access
The Times Square location has been noted for plentiful parking and easy access.
Tips for a Better Visit
Confirm timing. Get the turnaround time in writing: customers have received different estimates, from four hours to 3–5 or 10–14 business days.
Clarify formatting. Before handing over a laptop, confirm in writing whether formatting or OS deletion is required, especially for a mechanical repair.
Document condition. Photograph your device and note existing marks before drop-off, as one customer reported a new screen scratch after repair.
Check parts. For battery work, ask whether the replacement is genuine or locally manufactured before approving the repair.
Use parking. The Times Square branch is reported to have plenty of parking and easy access, useful when dropping off larger devices.
Plan the visit
Practical details
Times Square Center - 4B St
Al Qouz Ind.first - Al Quoz, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Data recovery
Phone data recovery is specifically mentioned, including one successful report and one unsuccessful case lasting over two months.
Keyboard replacement
Laptop keyboard replacement is offered as a warranty repair, though one customer reported that the device was formatted despite being told it would not be.
Display repair
A MacBook was brought in for diagnostics and display repair, although the quoted bill was criticised as very high.
Apple Watch repaired
An Apple Watch repair was completed through activation on the customer’s phone.
Battery replacement
Apple battery replacement is mentioned as a next-day service in one customer account.
Common Concerns
Long waits
Warranty and repair jobs have sometimes taken weeks, including a laptop repair that remained unresolved after more than 40 days.
Formatting risk
One customer was told a warranty keyboard replacement would not format the laptop, but the device was formatted anyway.
Failed recovery
A phone kept for over two months returned unrepaired, with the customer reporting casing gaps and a swollen battery.
High pricing
A MacBook repair estimate was reported to be equivalent to the cost of buying an identical new MacBook.
Mixed communication
Customers have reported promised completion times changing without notification, including an extra two-day delay on a phone repair.
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The Bottom Line
DG Help - Times Square Center handles electronics repairs and warranty work in Al Quoz. Customers bring in phones for data recovery, iPhones and Apple Watches, and laptops needing keyboard, battery or display repairs. The strongest experiences are very specific: a laptop issue was fixed within minutes, while an Asus Zenbook Duo received a full motherboard and screen replacement and came back with Windows and drivers installed.
Speed depends heavily on the job. An HP repair was completed on time with regular updates, and one iPhone issue was resolved swiftly. On the other hand, warranty jobs have taken 19 to 40 days, a simple iPad repair took more than a week, and a keyboard replacement reportedly took over a month.
Communication is the main variable. Some customers received progress texts and emails, while others faced changing estimates, delayed callbacks or repeated follow-ups. Prices also drew criticism, including a MacBook quote equivalent to buying a new one and complaints about basic Apple charges.
Before leaving a device, confirm the turnaround, formatting policy, parts brand and final estimate in writing. Photograph its condition, particularly for screens and casing. Parking and access at Times Square are reported to be convenient.