Clear explanations
Some service advisors explain the work in detail and patiently answer questions, which helps when you are not familiar with cars.
Dodge Sheikh Zayed Road Service Center - Trading Enterprises
Al Quoz
This official Dodge dealer service centre in Al Quoz handles routine maintenance, repairs, warranty matters and parts support, with an express service option mentioned by customers. Reviews also describe a showroom where visitors can explore Jeep, Dodge and RAM vehicles, arrange test drives and receive help through registration.
Reputation Score
3.5
★★★★☆
240 ratings
Source: Google Maps
The Good Stuff
Express option
An express service line is available, giving customers an alternative for some work instead of the standard process.
Clean facilities
One long-term customer described the facilities as clean with comfortable waiting areas.
Helpful staff
Some customers report friendly service and say the team generally did what it promised.
Parts support
A customer reported that a heat-damaged door panel was imported and replaced without charging for the spare part.
Tips for a Better Visit
Get it written. Ask for a full written quotation before approving work; one customer reported a final bill far above the phone discussion.
Book early. For repairs, try to book around 10 days ahead, as one review reported limited appointment availability.
Check handover. Inspect the interior, wheels and body at collection and raise any marks immediately, given reports of scratches and scraped disks.
Confirm timing. Get the expected completion time in advance, since customers report that apparently simple work can take much longer than expected.
Request records. If you need proof of maintenance for a sale or warranty, request a written service-history report and confirm how it will be delivered.
Plan the visit
Practical details
Cemetary - Latifa Bint Hamdan St - near to Al Quoz
Al Qouz Third - Al Quoz, Dubai
| Mon | 7:30 AM – 7:30 PM |
| Tue | 7:30 AM – 7:30 PM |
| Wed | 7:30 AM – 7:30 PM |
| Thu | 7:30 AM – 7:30 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 7:30 AM – 7:30 PM |
| Sun | 12:00 PM – 8:00 PM |
Popular Mentions
Dodge Charger
One customer has had two Dodge Charger cars serviced at this centre.
Warranty package
A customer mentions a dealer warranty package covering the first three years or 60,000 kilometres.
Service history
Service-history documentation is a recurring customer need, particularly when selling a vehicle.
Regular maintenance
One review reports regular maintenance at around 700 AED, based on that customer's earlier experience.
Common Concerns
Poor contact
Phone and callback problems recur in the reviews, including unanswered parts calls and promised callbacks that never arrived.
Booking delays
Several customers struggled to secure appointments; one said repeated attempts over two weeks produced no response.
Unclear pricing
Customers report high bills and unclear phone explanations without a proper written cost breakdown before work begins.
Vehicle damage
Reviews describe scratches, dirty interiors and wheel-related damage after servicing or tyre work.
Warranty follow-up
One warranty claim and related service issues reportedly remained without an update for more than two months.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
around 700 AED
regular maintenance
“At this center it cost me around 700 AED for regular maintenance and around 1200 AED for major maintenance”Google review · February 2023
around 1200 AED
major maintenance
“At this center it cost me around 700 AED for regular maintenance and around 1200 AED for major maintenance”Google review · February 2023
3000 Aed
brake disc parts
“They claimed that changing my disks would resolve the problem, charged me 3000 Aed for the parts and when I was collecting the car the same problem was still there”Google review · May 2025
DXB
LOCAL
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The Bottom Line
This is an official Dodge service centre in Al Quoz where owners bring Dodge, Jeep and RAM vehicles for scheduled maintenance, repairs, parts work and warranty claims. Customers also mention an express service line, while the connected showroom handles vehicle enquiries, test drives, registration and handover. That makes it a useful one-stop dealer for owners who want agency servicing or are buying a vehicle.
The experience is uneven. Positive reviews describe patient explanations, friendly staff, clean facilities and comfortable waiting areas. A long-term customer also said a heat-damaged door panel was imported and replaced without a spare-part charge.
Another reported regular maintenance at around 700 AED and major maintenance at around 1,200 AED, though these are customer-reported historical prices rather than a current tariff. The bigger concern is after-sales communication. Reviews repeatedly mention unanswered calls, missed callbacks, difficulty booking appointments and lengthy repair times.
Customers have also reported unclear quotations, unexpected final bills, scratches or scraped discs after work, and warranty issues left unresolved. If you visit, secure a written quote, confirm the timeline and inspect the car carefully at handover. For repairs, booking well ahead may save a frustrating round of calls.