Jeep expertise
A long-term customer says the team understands Jeep vehicles and avoids pushing unnecessary services.
Jeep Rashidiya Service Center - Trading Enterprises
Al Garhoud
Jeep Rashidiya Service Center - Trading Enterprises is an official Jeep dealer and after-sales workshop in Al Garhoud. Reviews point to Jeep-specific maintenance and repairs for models such as the Grand Cherokee and Wrangler, although communication, parts delays and warranty handling can vary sharply.
Reputation Score
3.7
★★★★☆
741 ratings
Source: Google Maps
The Good Stuff
Clear advice
One review says advisors explain what needs doing now and what can wait.
Smooth handover
A recent customer described booking, updates and vehicle handover as transparent and well-organized.
Clean facility
The same review describes a clean, comfortable facility that makes waiting more pleasant.
Successful repair
A customer who first tried a local garage says the Rashidiya branch resolved the vehicle issues and the car ran smoothly afterward.
Tips for a Better Visit
Get updates. Agree a specific update schedule before leaving the car; several customers say promised callbacks never came.
Confirm parts. Ask whether parts are actually ordered and available, rather than relying on an appointment system or a verbal estimate.
Request reports. Ask for a detailed written diagnosis and a record of the exact work completed, especially for recurring faults.
Check coverage. Read service-contract exclusions and confirm warranty decisions in writing before approving paid work.
Inspect collection. Inspect the car carefully before leaving, including the windscreen and fitted parts, as damage and loose components were reported after collection.
Allow extra time. Build in waiting time even with an appointment; one customer waited nearly an hour for an advisor.
Plan the visit
Practical details
9th St - near Emirates Metro Station
Umm Ramool, Dubai
| Mon | 7:30 AM – 7:00 PM |
| Tue | 7:30 AM – 7:00 PM |
| Wed | 7:30 AM – 7:00 PM |
| Thu | 7:30 AM – 7:00 PM |
| Fri | 7:30 AM – 5:00 PM |
| Sat | 7:30 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Jeep wrangler
Wrangler owners mention servicing, body work and replacement parts at the branch.
A/C
Air-conditioning repairs appear in reviews, including complaints about delays and repeat faults.
body shop
Customers use the body shop for accident-related repairs, but some report further issues after collection.
Common Concerns
Poor updates
Multiple reviews describe unanswered calls, missed callbacks and customers having to chase the service centre for basic status updates.
Parts delays
Customers report parts taking weeks or months to arrive, including a Grand Cherokee repair quoted at a minimum of one month.
Long turnaround
Several customers describe cars being held far beyond the promised completion date, sometimes for two or three weeks or longer.
Warranty disputes
Reviews raise concerns about warranty coverage, service-package exclusions and repairs customers believed should have been covered.
Damage claims
Customers report collecting vehicles with issues such as a scratched windscreen, missing parts or a damaged secondary battery.
DXB
LOCAL
LOCAL
The Bottom Line
Jeep Rashidiya Service Center - Trading Enterprises is the official Jeep after-sales dealer in Al Garhoud, handling routine maintenance and repairs for vehicles including the Jeep Grand Cherokee, Wrangler and Wrangler 392. Reviews include successful fixes after another garage failed to satisfy, as well as praise for clear explanations and smooth handovers. The experience is inconsistent.
Some long-term customers describe careful work, no pressure to buy unnecessary services and cars returned on time. A clean, comfortable facility is another reported positive. Individual advisors are also praised for being attentive, informative and efficient, though service quality can depend heavily on who handles the visit.
The main risk is follow-through. Numerous reviews mention unanswered calls, missed callbacks, unclear reports and cars held well beyond promised dates. Parts availability is a recurring problem: one Grand Cherokee owner was told a repair would wait at least a month, while another said a part had supposedly arrived but had never been ordered.
Warranty and service-contract coverage also attract complaints, including a reported 9000aed evaporator repair after warranty expiry. Before booking, confirm the estimated completion date, parts status, coverage and exclusions in writing. Request a detailed job report, allow extra time and inspect the vehicle closely before driving away.