SIM help
Customers report getting SIM cards replaced or swapped, including assistance at the kiosk.
du Store - Century Mall
Al Mamzar
du Store – Century Mall is a telecommunications service provider in Al Mamzar where customers come for practical account help, including SIM replacement, ID updates and bill issues. Reviews also point to an accessible mall setting with ample parking and some notably quick visits.
Reputation Score
4.8
★★★★★
3,769 ratings
Source: Google Maps
The Good Stuff
Fast renewals
One customer said a renewal was completed in five minutes, making this useful for a quick in-person update.
ID kiosk
The store can help customers register an ID update through the kiosk machine.
Bill support
A customer said a bill problem dating back one year was resolved during a visit.
Mall parking
Century Mall is described as easy to access for residents, with ample parking.
Clear guidance
Reviews describe staff explaining requirements and concerns clearly during du service visits.
Tips for a Better Visit
Try weekdays. Visit on a weekday if possible; one review specifically mentions a small weekday waiting time.
Allow time. For late visits, check that your request can still be handled before relying on same-day service.
Use parking. Century Mall is reported to have easy access and ample parking, which can make an in-person visit simpler.
Check payments. For a business-account bill, ask the branch to verify the payment in its system before going elsewhere.
Plan the visit
Practical details
Centuary Mall Ground Floor - Al Rasheed Rd
Al Mamzar - Deira, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
SIM replacement
SIM replacement is a recurring reason for visiting, with customers mentioning kiosk assistance and SIM swaps.
postpaid plan
Postpaid plans are mentioned as one of the services customers seek at the branch.
data plan
Customers also visit to get a data plan.
Common Concerns
Uneven service
Recent reviews include complaints that the service was not helpful or cooperative.
Late refusal
One customer was turned away at 9 pm and told to return the next day despite staff being present.
Rude interaction
A review reports disrespectful behaviour and staff appearing more interested in watching movies on their phones than helping customers.
Payment refusal
A business-account customer was initially sent to another branch, although another employee completed the payment within minutes.
Counter focus
One visitor said a token was taken but their issue was ignored while another customer seeking a postpaid plan received attention.
DXB
LOCAL
LOCAL
The Bottom Line
du Store – Century Mall is a practical stop in Al Mamzar for common du account jobs. Reviews mention SIM replacement and SIM swaps, ID registration through the kiosk, bill payments and fixes, and help with mobile or router issues. Customers also come in for data plans, postpaid plans and new SIM cards, so it covers both straightforward purchases and troubleshooting.
The strongest pattern is that individual visits can be quick and well explained. One renewal was completed in five minutes, while another customer said a SIM issue was resolved smoothly. Several reviews describe clear guidance, patient support and efficient problem-solving, particularly when the request was specific.
Century Mall is also easy to reach for local residents and has ample parking. Service is not completely consistent. Some customers reported rude or uncooperative interactions, including being told at 9 pm to return the next day.
A business-account visitor was initially directed to another branch for payment, although a colleague completed it within minutes. Another review says a customer’s token was overlooked while attention went to someone seeking a postpaid plan. If your request is time-sensitive, visiting on a weekday and allowing flexibility for a second check is sensible.