Clear guidance
Staff are praised for explaining contracts, benefits and service details clearly before completing transactions.
du Store - Last Exit Al Khawaneej
Al Khawaneej
du Store - Last Exit Al Khawaneej is a telecommunications service provider in Al Khawaneej where customers come for SIM cards, package information and help with account issues. Reviews often highlight clear explanations, quick transactions and staff who patiently work through bills and service questions.
Reputation Score
4.6
★★★★★
167 ratings
Source: Google Maps
The Good Stuff
Quick help
Several reviews describe fast service, including a SIM Swap esim issue resolved without delay.
Bill support
Customers report patient help when going through bills and resolving related concerns.
Tourist-friendly
One visitor from abroad said staff answered inquiries and resolved concerns professionally.
Multiple transactions
A customer with many transactions received help with each one and updates about promotions.
Friendly service
Reviews repeatedly describe the branch team as polite, friendly and supportive during service requests.
Inclusive information
A SIM card with Wi-Fi review says the staff explained its benefits and support information for people of determination.
Festive setup
The branch arranged a celebratory Hag Al Leila setup at Last Exit Al Khawaneej.
Tips for a Better Visit
Confirm timing. Before returning, confirm that your exact request can be completed that day; one customer was sent away for a postpaid-to-prepaid change.
Check details. Ask staff to walk through the contract or service details, as one review found every detail clearly explained.
Allow buffer. Build in extra time for ID updates: one customer was still waiting after the quoted one-hour timeframe.
Track requests. If a transaction is delayed, keep your complaint reference and follow up; one customer supplied a formal complaint number.
Expect variation. Service appears inconsistent, so clarify the process and required timing before waiting or making a repeat visit.
Plan the visit
Practical details
Last Exit - 208 St
Al Khawaneej - Al Khawaneej 1, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
DU packages
Customers mention DU packages, though the reviews do not specify which package or its current terms.
postpaid plan
The reviews mention cancelling a postpaid plan and switching to prepaid, but note that branch handling may vary.
Common Concerns
Uneven service
One customer reported misbehaviour and poor customer handling at counter number 1.
Repeat visits
A postpaid-to-prepaid cancellation was refused here, then completed in seconds at another branch.
Transaction delays
A customer visited three times within 24 hours, waited at least 15 minutes each time and still was not served.
Desk comfort
One review says the renovated branch has extremely uncomfortable desks for staff.
ID delays
An ID update expected to take one hour was still incomplete after 24 hours.
DXB
LOCAL
LOCAL
The Bottom Line
du Store - Last Exit Al Khawaneej is useful for everyday telecom errands: customers mention buying or arranging a SIM card with Wi-Fi, discussing DU packages, reviewing bills and handling SIM Swap esim requests. The strongest pattern is patient, professional assistance, with several visitors saying staff explained benefits, contracts and service details clearly. Speed is another reason to consider the branch.
Reviews describe smooth transactions and quick issue resolution, while one tourist said the team answered all inquiries and addressed concerns professionally. The branch has also hosted a Hag Al Leila setup, adding a small community touch to the Last Exit visit. Service is not perfectly consistent.
One customer reported being treated poorly at counter number 1, and another was told a postpaid-to-prepaid cancellation could not be done that day; a different branch completed it in seconds. Earlier reviews also mention three unsuccessful visits, waits of at least 15 minutes, and an ID update still pending after 24 hours despite a one-hour estimate. For a first visit, ask exactly what can be completed that day and request a clear explanation of contract or package details.
Allow extra time for ID-related changes, and keep any complaint reference if a transaction stalls. Reviews do not provide clear customer-reported prices, so confirm current package or service charges at the counter.