SIM Support
Reviews describe quick help with replacement SIMs, SIM recovery and number transfers, including processes handled smoothly from start to finish.
du Store - Twar Center
Al Twar
du Store - Twar Center is a telecommunications service provider in Al Twar where customers come for practical account and SIM-related help. Reviews specifically mention smooth eSIM conversions, prepaid SIM purchases and Emirates ID updates, with patient staff often explaining the process clearly.
Reputation Score
4.7
★★★★★
2,933 ratings
Source: Google Maps
The Good Stuff
eSIM Help
Customers report that eSIM setup and physical-SIM-to-eSIM conversion were explained patiently and completed without hassle.
Clear Guidance
Several reviews highlight staff who answered questions carefully, explained plans and provided clear information before completing the request.
Corporate Accounts
One review describes smooth support for a corporate account authorization and issuing a new SIM.
Fast Handling
Customers mention fast completion for some SIM requests and problems being sorted out during the visit.
Friendly Staff
Reviews repeatedly describe the helpful staff as polite, patient, cooperative and attentive during customer interactions.
Tips for a Better Visit
Allow Time. Build in extra time for your visit: one customer was asked to return repeatedly and then wait another half hour.
Confirm Hours. If you are visiting near closing, confirm that requests are still being processed; one review reports a 9:30 PM system cutoff despite a 10:00 PM closing time.
Check Token. For ID renewal, watch the display after taking a token and ask promptly if your number does not appear, as one customer had to rejoin the queue.
Get Timeline. For home-internet relocation issues, ask who owns the case and for a resolution timeline before leaving; one case had neither after repeated escalation.
Arrive Early. Do not rely solely on the listed opening time: a review describes the store opening at 8:30 AM despite posted hours beginning at 8:00 AM.
Plan the visit
Practical details
797P+GF First Floor, Centre - Al Nahda St
Al Twar, Dubai
| Mon | 8:00 AM – 10:00 PM |
| Tue | 8:00 AM – 10:00 PM |
| Wed | 8:00 AM – 10:00 PM |
| Thu | 8:00 AM – 10:00 PM |
| Fri | 8:00 AM – 12:30 PM, 2:00 PM – 10:00 PM |
| Sat | 8:00 AM – 10:00 PM |
| Sun | 8:00 AM – 10:00 PM |
Popular Mentions
du prepaid SIM
One customer bought a du prepaid SIM after receiving answers to their questions.
Emirates ID
An in-store Emirates ID update is specifically mentioned as a completed request.
phone and new line
One review mentions arranging a phone and new line together during the same visit.
Common Concerns
Long Delays
A visitor was repeatedly asked to return later, then wait another half hour, turning a 1:00 PM visit into a day-long inconvenience.
Early Cutoff
One late-evening visitor reported being refused service at 9:30 PM despite the website stating a 10:00 PM closing time.
Slow Queues
A review says one customer took an hour to handle, suggesting that some visits can move much more slowly than expected.
Token Problems
A customer renewing an ID said their token number did not appear and they had to take another number and wait again.
Internet Escalation
A home-internet relocation case reportedly remained unresolved for weeks, with repeated escalations, technician visits and no timeline.
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The Bottom Line
du Store - Twar Center is a useful stop in Al Twar for hands-on telecom requests rather than just general enquiries. Customers mention buying a du prepaid SIM, getting a replacement SIM, transferring a number back to du and converting a physical SIM to an eSIM. Emirates ID updates, plan questions and corporate-account authorisation also appear in the reviews.
The strongest pattern is helpful, patient explanations when the right staff member takes ownership. Reviews describe eSIM conversions as smooth, SIM issues being handled quickly and questions answered clearly. That makes the branch worth considering for a specific in-person task, especially when you need documents or account changes processed at a counter.
The experience is not consistently quick, however. Other visitors report being sent away and told to return later, waiting an hour for one customer, or finding that a token number did not appear on the display. Late-evening service is a particular caution: one customer was refused at 9:30 PM even though the stated closing time was 10:00 PM, while another reported the store opening at 8:30 AM instead of 8:00 AM.
For home-internet relocation problems, be especially direct about ownership and timing. One case involved three technician visits, repeated escalations and no resolution timeline, so leave only once the next step is clear.