Relocation Support
Customers describe clear, hands-on help with complex international moves, including paperwork, airport handling and import requirements.
Dubai Kennels & Cattery (DKC)
Al Garhoud
Dubai Kennels & Cattery (DKC) is a pet boarding service in Al Garhoud, with stays for cats, dogs and other animals. Customers also use its international pet-relocation support for paperwork, airport handling and arrival care, including for birds, turtles and multi-pet moves.
Reputation Score
4.6
★★★★★
450 ratings
Source: Google Maps
The Good Stuff
Regular Updates
Boarding customers commonly receive photos, videos or messages, which is especially reassuring during longer stays or travel delays.
Cat Enrichment
Cats can use outdoor-style spaces such as the Catio; one long-stay cat reportedly made friends there and returned healthy.
Unusual Pets
Reviews include successful support for lovebirds, a tortoise and a turtle, including a customised wooden travel crate.
Special Care
A customer specifically trusted DKC with pets that have seizures, citing the care provided by the kennels and veterinary clinic.
Arrival Handling
For airport arrivals, customers report organised customs clearance, updates after landing and delivery until reunion.
Tips for a Better Visit
Visit First. Arrange a visit before boarding; one first-time customer found the team’s explanation of kennel transition helpful after an initial wait.
Request Updates. Ask what photo and message updates are included; customers have received WhatsApp texts, photos and videos during stays.
Clarify Costs. Request a written cost breakdown and confirm which relocation services you actually need before committing.
Check Documents. For international travel, have DKC review the paperwork early, especially when approvals or destination-country rules are complicated.
Choose Contact Method. If you prefer written communication, ask whether email updates suit your booking; one boarding customer found email worked well.
Confirm Routine. Share your pet’s food and litter routine in writing and ask how it will be followed during airport or boarding care.
Plan the visit
Practical details
Street 34, Umm Ramool
Umm Ramool, Dubai
| Mon | 8:00 AM – 7:00 PM |
| Tue | 8:00 AM – 7:00 PM |
| Wed | 8:00 AM – 7:00 PM |
| Thu | 8:00 AM – 7:00 PM |
| Fri | 8:00 AM – 7:00 PM |
| Sat | 10:00 AM – 5:00 PM |
| Sun | 10:00 AM – 5:00 PM |
Popular Mentions
Cat jungle
A nature-filled cat area praised for letting an indoor cat experience an outdoor-style environment.
Daycare
Dog daycare is mentioned as a service customers planned to use after a positive first boarding stay.
Pickup & drop to the airport option
An airport transfer option used for cats because ordinary cabs may not allow pet travel.
Full service
A relocation package that included transportation to the airport and check-in help.
Common Concerns
High Fees
One relocation customer described the fees as excessively high, while another criticised the service despite a high cost.
Care Complaint
One customer alleged that food was unsuitable and litter trays were poorly maintained during three days in airport storage care.
Communication Issues
Two relocation reviews describe dismissive or rude communication and having to chase answers.
Initial Wait
One prospective boarding customer waited around 15 minutes before being attended to during a visit.
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The Bottom Line
DKC combines pet boarding and daycare with international relocation support in Al Garhoud. You can board cats, dogs and other animals, arrange daycare, or use the relocation team for import and export paperwork, airport handling and customs clearance. Reviews are especially detailed about complicated journeys involving multiple pets, birds and unusual animals.
Communication is the main reason many customers feel comfortable handing over a pet. Boarding clients mention regular WhatsApp photos and messages, while relocation customers describe updates from arrival through delivery. Cats have used the Catio and “cat jungle”, and one long stay ended with the cat returning healthy and settling quickly at home.
The relocation service can be useful when rules are fiddly: customers mention MOCCAE certification, destination-country paperwork and a customised wooden crate for a turtle. Ask for a full cost breakdown and confirm which parts of the service you need, since the reviews include both praise for value and complaints about high fees. Most feedback is warm, but not uniform.
One recent review alleged poor food and litter maintenance during airport storage care, and two customers reported dismissive communication. Clarify feeding, litter, update and handover arrangements before booking.