Product guidance
Reviews describe patient, knowledgeable advice that helped shoppers choose hair-care tools, vacuums and other Dyson models.
Dyson Store at Mall of Emirates
Al Barsha
At the Dyson Demo Store in Al Barsha, you can compare Dyson appliances in person, get product guidance and arrange support. Reviews particularly highlight hands-on help with the Airwrap and vacuum cleaners, along with gift wrapping and complimentary hair-styling sessions.
Reputation Score
4.6
★★★★★
487 ratings
Source: Google Maps
The Good Stuff
Repair help
One vacuum issue was resolved within a day, with the cleaner delivered back to the customer’s home.
Flexible repair
A customer says an old hair dryer was repaired without charge despite being out of warranty.
Hair styling
Complimentary sessions can include a detailed Airwrap demonstration and styling for your hair.
Gift support
Gift buyers mention polished wrapping and help explaining the product before presenting it.
Tips for a Better Visit
Allow time. Visit with patience during busy periods: one customer found two or three people waiting for assistance.
Request setup. If buying a vacuum, confirm installation and usage support before accepting home delivery.
Try Airwrap. Test the Airwrap or ask for a styling demonstration before buying, since one buyer found the curls did not last.
Confirm warranty. Ask how failures will be assessed and what repair or replacement route applies before paying a premium price.
Check returns. For online purchases, clarify collection and refund timing first; one return was quoted at up to 30 days overall.
Ask promotions. Before checkout, ask whether the model qualifies for a promotion or discount, as shoppers have reported both.
Plan the visit
Practical details
Mall, Mall of The Emirates - Sheikh Zayed Rd
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Dyson Airwrap
The Airwrap is often bought as a gift or explored through an in-store explanation and styling demonstration.
Dyson Airwrap ID
A complimentary session included a detailed explanation of the Airwrap ID and styling for long hair.
V16 Piston Submarine
One shopper purchased the V16 Piston Submarine after receiving product information and a discount.
Dyson wet and dry straightener
The wet-and-dry straightener was purchased after an explanation of how it works and its after-service.
Dyson V12 Slim
The V12 Slim received praise for suction and design, though one review raised concerns about a broken roller-head clip and warranty handling.
Common Concerns
After-sales delays
Some customers report unanswered calls and WhatsApp messages when seeking warranty or repair support.
Warranty disputes
A V12 soft-roller clip failure was rejected as physical damage without what the customer considered a meaningful inspection.
App problems
One scrubber owner reports repeated disconnections, offline status and an unreliable Dyson app.
Difficult cleaning
The scrubber’s dirty bin was described as difficult to empty and clean thoroughly.
Online returns
An online hair-dryer return was expected to take 14–20 days after collection, following difficulty reaching support.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1000 AED
repair
“I requested to speak to a supervisor, who then called and informed me it would cost 1000 AED to repair”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
The Dyson Demo Store at Mall of the Emirates is a place to compare Dyson appliances in person rather than buying blind. Reviews mention the Airwrap, Airwrap ID, V16 Piston Submarine, wet-and-dry straightener and several vacuum models. The strongest theme is product guidance: shoppers describe staff as patient and well informed, with demonstrations that helped them choose tools for their hair type or understand a new vacuum’s features.
Hair-care buyers can sometimes receive a complimentary styling session, and gift shoppers have reported polished wrapping plus help explaining the product. Discounts and promotions also appear in several recent reviews, so it is worth asking about current offers before checkout. Service after purchase is more uneven.
Some repair cases were handled impressively, including a vacuum resolved within one day and an out-of-warranty hair dryer repaired without charge. Other customers describe unanswered calls and WhatsApp messages, warranty rejection over a broken V12 clip, long waits for spare parts, or limited voucher-only resolutions. Online returns may also take weeks.
If you are buying a premium-priced appliance, confirm installation, warranty handling and return timelines before paying; for an Airwrap, try a styling demonstration and check whether the curls hold for your hair.