Simple app
The app is described as having a straightforward, easy-to-use interface.
EaseMyTrip.ae
Bur Dubai
EaseMyTrip.ae is a travel agency in Bur Dubai where customers book flight tickets and seek help with changes, refunds and airline-related requests. Reviews also mention a simple booking app, wheelchair assistance and support with medical waivers, though booking and refund reliability varies sharply across experiences.
Reputation Score
3.8
★★★★☆
151 ratings
Source: Google Maps
The Good Stuff
Wheelchair help
Customer support helped one traveller add wheelchair assistance to a booking.
Instant confirmation
One customer reported receiving an instantly confirmed booking.
Quick rescheduling
A reviewer said the customer experience team arranged a flight reschedule quickly.
Medical waiver
A customer reported receiving support with a medical waiver from the airline.
Tips for a Better Visit
Verify booking. Check the booking and PNR directly with the airline before going to the airport; one customer was stopped after an agency cancellation.
Clarify fees. Ask in advance which convenience or other charges are refundable, especially after an airline reschedule.
Avoid add-ons. Treat requests for extra payment after booking as a warning and verify the fare with the airline before paying.
Keep proof. Save payment-gateway confirmations and booking emails; one customer had proof of payment despite the agency saying it had not received the money.
Allow time. Do not leave refund follow-up until the last minute: customers report lengthy call waits and unanswered emails.
Plan the visit
Practical details
Shop# G01, Plot 656-0, Dr. Saeed Al Yousef Complex
Bur Dubai - Al Fahidi, Dubai
Popular Mentions
flight tickets
One reviewer said the team helped with flight tickets and described them as cheaper than other portals.
attractions
A review mentions help choosing attractions for guests.
Common Concerns
Refund deductions
A reviewer said the airline issued a full refund but EaseMyTrip withheld convenience and other charges.
Long delays
Refunds were reported as pending for periods ranging from 11 days to eight months.
Extra charges
Several customers said they were asked for more money after booking before tickets were confirmed.
Booking cancellations
One customer arrived at the airport and was told the agency had cancelled the booking without notice.
Poor response
Reviews describe unanswered calls and emails, including waits of 20 to 45 minutes.
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The Bottom Line
ae is a travel agency in Bur Dubai used for flight bookings and post-booking help. Reviews mention an easy-to-use app, wheelchair assistance, flight rescheduling and support with medical waivers. Some customers also reported good prices, first-booking discounts and quick confirmation, so the service can look attractive when everything processes normally.
The bigger concern is what happens when a booking needs fixing. Multiple customers say tickets remained unconfirmed, were cancelled without notice or triggered requests for extra payment after the initial transaction. One traveller reached the airport only to learn from the airline that the agency had cancelled the booking, then had to buy another ticket independently.
Refund handling is the main caution. Reviewers describe missing or delayed refunds, including one still pending after eight months, while another says a full airline refund was reduced by convenience and other charges. Customer-service access is also a recurring problem, with reports of calls lasting 20 to 45 minutes, disconnected calls and unanswered emails.
If you use the service, verify the PNR directly with the airline before travelling, clarify refundable fees in writing and keep payment records. The positive reviews show that wheelchair additions and some changes can be handled smoothly, but the negative experiences make independent confirmation especially important.