Disruption Help
During airspace closures, staff handled long rebooking queues calmly, offering snacks and water while customers waited.
Emirates Airline - Ticket Office
Port Saeed
Emirates Airline’s ticket office in Port Saeed is useful for direct-booking changes, cancellations, refunds and disruption-related rebooking. Reviews also point to the wider Emirates experience: comfortable cabins, strong onboard entertainment and a particularly well-regarded Airbus A380 and Business Class product.
Reputation Score
4.1
★★★★☆
2,041 ratings
Source: Google Maps
The Good Stuff
Booking Support
The office is organized and systematic, with direct Emirates bookings easier for staff to access and resolve.
Cabin Comfort
Passengers describe comfortable seats, generous economy legroom and a cabin ambience that makes sleeping easier.
Entertainment
Economy passengers praised the ICE system for its broad selection of movies, TV shows and music.
A380 Experience
The A380’s upper deck was described as spacious and hotel-like, with comfortable seating and impressive views.
Business Class
Business Class reviews mention bed-style seats, private screens, menu ordering and three-course meals with unlimited drinks.
Tips for a Better Visit
Book Direct. If possible, book through Emirates directly: the office says it can access those records faster than third-party bookings.
Allow Time. Allow roughly 30–40 minutes at the office when it is busy; the review describes a systematic queue rather than an instant visit.
Check Visas. Confirm transit-visa rules independently before travel, since one passenger reported being denied boarding after receiving incorrect advice.
Keep Receipts. Keep baggage-purchase receipts if luggage is damaged, as one claim was delayed after the passenger could not provide the bag receipt.
Plan the visit
Practical details
Emirates Group Technology Centre (Old Head Quarters, Deira Clocktower
Port Saeed - Deira, Dubai
| Mon | 9:00 AM – 8:00 PM |
| Tue | 9:00 AM – 8:00 PM |
| Wed | 9:00 AM – 8:00 PM |
| Thu | 9:00 AM – 8:00 PM |
| Fri | 9:00 AM – 8:00 PM |
| Sat | 9:00 AM – 8:00 PM |
| Sun | 9:00 AM – 8:00 PM |
Popular Mentions
A 380
The A380 is singled out for its upper-deck space, comfort, aircraft design and views.
Lounge access
Business and First Class tickets were reported to include lounge access.
Common Concerns
Refund Delays
Several customers reported waiting 55 days to more than 150 days for refunds, sometimes receiving only part of the amount.
Poor Contact
During cancellations, customers described unreachable phone lines, no replies and little clarity about rescheduling or assistance.
Baggage Problems
Reviews include broken luggage, delayed responses and stroller parts reportedly lost without prompt follow-up.
Online Errors
One customer spent five hours trying to book after payment-processing errors affected both the website and app.
Visa Advice
A customer said incorrect transit-visa guidance led to denied boarding, a missed flight and extra costs.
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The Bottom Line
Emirates’ ticket office in Port Saeed is mainly a problem-solving stop: customers use it for cancellations, refunds, flight changes and rebooking. Reviews suggest it works most smoothly for tickets bought directly through Emirates’ website or app, while third-party bookings can limit what staff can do. Allow around 30–40 minutes if the queue is busy.
The airline’s onboard product is the stronger part of the picture. Economy passengers mention comfortable seats, plenty of legroom, clean aircraft and the ICE entertainment system, while Business Class reviews highlight bed-style seats, private screens, menu ordering and three-course meals. The A380’s upper deck is another recurring draw, with one passenger describing its design as hotel-like.
There are important caveats. Refunds have taken 55 days or more than 150 days in some reviews, and disruption support has sometimes been difficult to reach by phone or online. Baggage complaints include broken luggage and a lost stroller handle.
The website and app have also produced payment errors for some customers. Before travelling, double-check visa requirements and keep baggage receipts. If a flight is cancelled, confirm the status before booking another airline, since one customer received conflicting cancellation messages.
During a major disruption, expect queues, although staff were praised for distributing snacks and water while passengers waited.