Fast bookings
One visitor completed the entire booking process in less than 20 minutes.
flydubai Travel Shop, Dubai
Port Saeed
flydubai Travel Shop in Port Saeed is a walk-in airline office for booking flights and handling travel changes. Reviews also mention UAE visa services, with helpful agents sometimes taking time to explain fare options and discount details.
Reputation Score
3.7
★★★★☆
1,222 ratings
Source: Google Maps
The Good Stuff
Clear guidance
A ticket buyer said the agent explained available options, costs and how each choice would affect the itinerary.
Visa help
Customers report friendly assistance with completing UAE visa and ticket processes at the office.
Late service
One late-night visit found every team member smiling and ready to help, useful if your schedule runs beyond normal office hours.
Easy access
The office has paid parking nearby and is roughly a 10-minute walk from Deira City Centre station.
Tips for a Better Visit
Compare online. Check flydubai and Emirates online before paying at the shop; one customer found the same flydubai-operated flight cheaper on Emirates’ website.
Ask about fees. Before confirming, ask whether an office service charge applies, since one review says online booking was suggested to save on service charges.
Check discounts. If using an Esaad Card, confirm eligibility and the final pre- and post-discount totals; reviews describe confusion over one-way availability and pricing.
Use the front. Follow the front entrance rather than relying blindly on map directions, as one review says the location pin leads to the inaccessible back side.
Allow parking time. Parking is paid and can be limited, so consider the metro or allow five to ten minutes to find a space.
Plan the visit
Practical details
ENI Sapphire Tower - Office No. 5 & 6 Al Ittihad Rd
Port Saeed - Deira, Dubai
| Mon | 9:30 AM – 6:30 PM |
| Tue | 9:30 AM – 6:30 PM |
| Wed | 9:30 AM – 6:30 PM |
| Thu | 9:30 AM – 6:30 PM |
| Fri | 9:30 AM – 6:30 PM |
| Sat | 9:30 AM – 6:30 PM |
| Sun | Closed |
Popular Mentions
Flight bookings
The shop handles flight bookings, and customers describe receiving help comparing available itinerary options.
flydubai Holidays requests
The office is also mentioned as a place to handle flydubai Holidays requests.
OK to Board
Several customers visited the office for “OK to Board” processing before travel.
Esaad discount
Esaad Card discounts are discussed in reviews, although customers report needing to confirm eligibility and the final price carefully.
Common Concerns
Refund limits
Several customers say cancellations produced vouchers rather than cash refunds, with some vouchers expiring after a year.
Flight changes
Reviews describe cancellations and schedule changes without confirmation, including a reported flight leaving over two hours earlier than booked.
Uneven queue
One visitor waited two hours and felt other customers were taken inside ahead of those waiting in line.
Complaint handling
A passenger reported broken in-flight entertainment followed by a dismissive complaint response and an AED 50 voucher.
Booking fee
A review says booking at the office can carry a service fee that may not apply when booking online.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
1,275 dirhams
trip booking
“I told them to book the trip without using the Esaad Card, and they told me the total cost was 1,275 dirhams”Google review · October 2025
DXB
LOCAL
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The Bottom Line
flydubai Travel Shop in Port Saeed is useful when you want face-to-face help with a flight booking rather than sorting everything online. Customers also visit for UAE visa services, “OK to Board” processing and help using travel vouchers or an Esaad discount. The strongest reviews describe quick, patient explanations of fare choices and a booking completed in under 20 minutes.
The office is generally described as clean, organised and welcoming, with paid parking outside and Deira City Centre Metro Station about a 10- to 12-minute walk away. Parking can be tight, though, and the area is busy; one visitor waited five to ten minutes for a space. The map pin may also take you to the back of the office, so use the front entrance.
The important caution is that office convenience does not remove airline-policy risks. Reviews repeatedly complain about cancellations, changed schedules, difficult contact channels and refunds being issued as vouchers rather than cash. One customer reported a two-hour queue, while another said a booking service fee applied at the office.
Compare the final fare online first, ask about every fee and discount, and get any schedule or refund terms confirmed before paying.