Plan ahead. Do not rely on a short ETA: one customer was told 15 minutes but waited four to six hours.
Emirates Gas LLC - Al Qusais Branch
Al Qusais
Emirates Gas LLC - Al Qusais Branch supplies household gas cylinders and handles cylinder delivery, refills, exchanges and new connections. Reviews show that customers can request different sizes, including small and medium cylinders, but delivery reliability and follow-up are recurring concerns in Al Qusais.
Reputation Score
2.7
★★★☆☆
107 ratings
Source: Google Maps
The Good Stuff
No positive themes reported yet.
Tips for a Better Visit
Check first. Inspect the cylinder before paying; one customer said an empty cylinder was delivered and not replaced.
Confirm brand. Verify that the delivered cylinder is Emirates gas, since one review reports receiving Arab gas instead.
Confirm charges. Ask in advance about exchange and connection fees, especially when changing between small and medium sizes.
Test equipment. After installation or refilling, check for leakage and report any issue immediately before relying on the cylinder.
Plan the visit
Practical details
Al Qusais Industrial Area 2
Al Qusais Ind. Second, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | Closed |
| Sat | Closed |
| Sun | 8:00 AM – 4:00 PM |
Popular Mentions
Gas cylinder
Gas-cylinder delivery is the core service described throughout the reviews, with customers ordering cylinders by phone.
Small size
Customers mention exchanging into a small cylinder, including one transaction reported at AED90.
Medium size
A review discusses exchanging a medium cylinder for a small one and later asking to recover the medium cylinder.
New connection
New connections are mentioned as a service customers try to arrange through the company’s phone and online channels.
7.5 kg gas
One review says customers in Al Khail Gate were using 7.5 kg cylinders, which the reviewer felt finished quickly.
Common Concerns
Late delivery
Customers repeatedly report promised 15–30 minute deliveries arriving 2–6 hours later, or not arriving at all.
Poor contact
Several customers say calls go unanswered, including after an order has already been placed.
Rude staff
Reviews describe impolite phone conversations and delivery staff who respond harshly to ordinary timing questions.
Safety issues
One customer reported gas leakage after a refill and said several complaints brought no rectification.
Order errors
A customer received an Arab gas cylinder instead of Emirates gas and said the distributor would not resolve the connection issue.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
90dirhams
small size gas cylinder
“The charge was 90dirhams for the small size”Google review · May 2020
AED500
new connection
“How can their distributor deliver Arab gas instead of Emirates and then become innocent and now asking to pay another AED500 for new connection”Google review · April 2024
+ 140aed
gaz
“He demanded I pay an extra + 140aed for the gaz”Google review · May 2020
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Gas LLC - Al Qusais Branch is a household gas-cylinder supplier where customers can order deliveries, request refills, exchange cylinder sizes and arrange a new connection. 5 kg option used in one area. The practical choice here is less about browsing and more about arranging an essential household delivery.
The main caution is timing. Customers repeatedly describe being promised arrival in 15, 20 or 30 minutes, then waiting two to six hours; one order placed in the morning reportedly did not arrive that day. Phone follow-up is also uncertain, with several reviews saying staff did not answer or passed the customer between representatives.
Reports of rude replies make coordination harder when you need a firm delivery window. Check the cylinder before payment and confirm the brand: one customer received an empty cylinder, while another received Arab gas instead of Emirates gas. After a refill, inspect for leakage before use; a reviewer said complaints about a leak were not rectified.
Pricing also needs confirmation upfront. One review records AED90 for a small size, while another disputes an additional AED140 charge after an exchange. For an urgent refill, allow substantial extra time and keep the order details and payment record.