Efficient service
Visitors describe transactions and requests as smooth, quick and stress-free when handled well.
Emirates Islamic - Dubai Hills Branch
Dubai Hills Estate
Emirates Islamic’s Dubai Hills Estate branch is a bank offering Shariah-compliant personal and corporate financial services. Reviews highlight help with account opening, salary transfers and everyday teller transactions, with several visitors saying requests were explained clearly and completed efficiently.
Reputation Score
4.0
★★★★☆
259 ratings
Source: Google Maps
The Good Stuff
Issue resolution
Several reviews describe account problems being resolved promptly, including one urgent request completed in under a day.
Clear guidance
Customers say staff took time to explain processes and answer questions clearly.
Account support
Account opening and salary-transfer requests are specifically mentioned as smooth experiences.
Branch setting
One visitor described the branch atmosphere as clean and the staff as helpful.
Long hours
A review reports evening opening hours from 10:00 AM to 10:00 PM Saturday through Thursday.
Tips for a Better Visit
Visit early. For requests such as an IBAN letter or name correction, aim to arrive before 3 pm.
Allow time. Build in extra time for your visit because one customer reported waiting over an hour for assistance.
Use mall parking. The branch is reported to be on the mall’s first floor; P4 or P5 near Home or Cinema parking was suggested for easier access.
Check closure. If closing an account, confirm its status in mobile banking and check for further charges after the request.
Confirm fees. Before accepting a replacement card, verify the first-year waiver and later annual fee in writing.
Plan the visit
Practical details
Dubai Hills Mall
Hadaeq Sheikh Mohammed Bin Rashid - Dubai Hills, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 3:00 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
personal loans
Personal loans are mentioned among the services used by a long-term customer.
credit cards
Credit cards are mentioned as part of a customer’s experience with the bank.
IBAN letter
An IBAN letter is a specific paperwork request mentioned in a review, with timing noted as important.
Common Concerns
Closure errors
One customer was told an account was closed, but it remained active and incurred further charges.
Long waits
A customer reported waiting over an hour without proper assistance.
App problems
A review reports the mobile app was often unavailable and the automated phone system repeatedly failed.
Fee disputes
One customer says a card advertised as free for its first year later showed an annual renewal fee.
Afternoon limits
A visitor said some requests, including an IBAN letter, could not be handled after 3 pm.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Islamic’s Dubai Hills Estate branch handles everyday banking as well as requests such as opening accounts, salary transfers, personal loans and credit cards. Reviews often describe teller transactions as quick and straightforward, with staff taking time to explain the process and resolve account issues. The strongest pattern is helpful, patient service at the counter.
Customers mention smooth account opening, salary transfers completed without issues and urgent requests resolved faster than expected. The branch is in Dubai Hills Mall, and one review reports hours of 10:00 AM to 10:00 PM from Saturday to Thursday, with a Friday break from 3:30 to 4:00 PM. There are some important caveats.
One customer said an account-closure request was recorded but the account stayed active and attracted another charge. Another waited more than an hour, while a separate review reported problems with the app and phone system. A practical tip is to arrive before 3 pm for paperwork such as an IBAN letter, and to confirm any account closure or card-fee waiver before leaving.
For parking, reviewers suggest the Home or Cinema lots, P4 or P5, for access to the mall’s first floor.