Helpful explanations
Customers describe clear, patient explanations of Islamic loan terms and bank policies.
Sharjah Islamic Bank, Mall of the Emirates Branch
Al Barsha
Sharjah Islamic Bank’s Mall of the Emirates Branch in Al Barsha handles everyday banking, including account opening, Islamic loan enquiries and term-deposit discussions. The branch is open Monday to Saturday from 10:00 AM to 10:00 PM, with Friday hours from 4:00 PM; teller service ends at 9:30 PM.
Reputation Score
4.7
★★★★★
687 ratings
Source: Google Maps
The Good Stuff
Product guidance
A visitor received a detailed 45-minute explanation of term-deposit products and rates without an appointment.
Fast handling
Several reviews describe quick service, including a short visit covering security, staff and management.
Teller support
The cash-area team is described as cooperative, with particularly positive feedback about teller service.
Account help
Customers report smooth assistance with opening a digital bank account and understanding the process.
Issue resolution
One customer said the branch contacted them and handled a previously reported issue efficiently.
Tips for a Better Visit
Allow time. Build in extra time for branch visits: one customer waited over an hour despite seeing no other people there.
Ask clearly. For Islamic-loan questions, ask for a full explanation; one visitor said the terms were explained patiently at closing time.
Compare terms. If you are considering a term deposit, ask about different tenures, amounts, products and rates before deciding.
Confirm closure. Before requesting account closure, confirm the timeline and any possible fines, since one case exceeded 50 days.
Check transfers. After a card or PIN change, test mobile-banking transfers before leaving or promptly report any continuing problem.
Visit morning. For issues requiring management, check whether a morning visit is needed; one customer was told the manager came in the morning.
Plan the visit
Practical details
Dubai Sheikh Zayed Road 783 Mall of the Emirates
Al Barsha First - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 4:00 PM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | Closed |
Common Concerns
Long waits
One visit involved waiting over an hour despite an apparently empty branch, with a complaint about queue order.
Closure delays
An account closure reportedly took more than 50 days, with fines still charged after the request was submitted.
PIN delays
A PIN-change request reportedly moved from a one-hour wait to three days before the card was replaced.
Mobile issue
The same customer said the mobile-banking transfer problem remained after receiving a new card and changing the PIN.
Uneven service
Reviews are sharply divided: some praise the team, while others report rude, dismissive or impatient treatment.
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The Bottom Line
Sharjah Islamic Bank’s Mall of the Emirates Branch is a practical Al Barsha stop for account opening, teller transactions and product discussions. Reviews specifically mention help with digital bank accounts, Islamic loans and term-deposit products and rates. The strongest pattern is staff who take time to explain things: one visitor received a 45-minute, no-appointment discussion about term-deposit options, while another praised a patient explanation of an Islamic loan.
Speed can be excellent, especially at the cash area and teller counter, but it is not consistent. Several customers describe very fast service, yet others report waiting more than an hour, even when the branch appeared quiet, or being served out of queue order. The branch’s listed hours are Monday to Saturday, 10:00 AM to 10:00 PM, with Friday opening from 4:00 PM; teller service ends at 9:30 PM.
Take extra care with processes that continue after the visit. One account-closure case reportedly remained unresolved after more than 50 days and still incurred fines, while another customer had ongoing mobile-banking transfer trouble after changing a card and PIN. For a smoother visit, clarify timelines, fees and next steps before leaving, and allow additional time if your request needs management attention.