Quick service
Customers describe the counter process as quick, with polite and cooperative staff.
Emirates Post - Al Mussala Post Office
Bur Dubai
Emirates Post - Al Mussala Post Office is a Bur Dubai branch for sending parcels and documents, collecting EID cards, and handling other postal services. Reviews often point to quick counter service, helpful staff, and practical extras such as boxes for purchase and post-box access.
Reputation Score
4.3
★★★★☆
121 ratings
Source: Google Maps
The Good Stuff
Parcel sending
A review says staff made the process of sending a parcel easy to complete.
EID collection
Several reviews describe collecting an EID as straightforward, including one mentioning no crowding.
Token system
One customer reported using a token system without having to wait.
Boxes available
Boxes are available to buy when sending a parcel abroad.
Driving permit
A review reports that an International Driving Permit was issued in minutes.
Clean branch
One visitor described the post office as neat and clean, with cordial staff.
Tips for a Better Visit
Carry documents. For EID collection, carry the application copy—ideally a hard copy—and confirm the requirement before travelling.
Bring cash. If collecting an imported parcel, bring cash and small change: one review says card was refused and change was unavailable.
Check app status. For paid EID home delivery, verify that the request was forwarded and follow up promptly if delivery does not move.
Confirm hours. Call ahead, but treat phone information cautiously: one customer was told 3pm closing and found the branch closed at 2:15pm.
Track postcards. Do not rely on the outside red letterbox for important postcards without another way to confirm delivery.
Allow time. Although many reviews report fast service, parcel collection has also involved delays, so allow extra time for queries or fees.
Plan the visit
Practical details
Al Fahidi St
Al Souq Al Kabeer, Dubai
| Mon | 8:00 AM – 3:30 PM |
| Tue | 8:00 AM – 3:30 PM |
| Wed | 8:00 AM – 3:30 PM |
| Thu | 8:00 AM – 3:30 PM |
| Fri | 8:00 AM – 12:00 PM, 1:30 PM – 3:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
home delivery of my EID
The app-based EID home-delivery service is mentioned, though two reviews report failed or delayed delivery.
post box
One customer says they keep a post box at this office.
Common Concerns
EID delays
Two reviews say paid EID home-delivery requests were not delivered, with one saying the request was never forwarded.
Address error
A customer reported that a parcel was delivered to the wrong address and the receiver was not contacted.
Postcard loss
One customer said nine postcards placed in the outside letterbox did not reach their recipients.
Collection paperwork
EID collection requirements were described inconsistently, including a request for a hard-copy application form.
Cash problems
A customer said card payment was refused for customs and the branch lacked change for four dirhams.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
3 dirham
stamp for postcards to the USA
“Sending the postcards to the USA went smoothly, the stamp costs 3 dirham”Google review · December 2019
41 dhs
customs for a half kg watch
“Then they asked me whats in the package and then said i have to pay 41 dhs customs for a half kg watch”Google review · February 2018
around 30AED
public postal charges for an item valued at 10AED
“Anybody in visit, they will charge for public postal charges around 30AED for an item values 10AED”Google review · November 2019
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Post - Al Mussala Post Office in Bur Dubai handles everyday postal tasks, including sending parcels abroad, collecting EID cards and buying boxes for shipments. Reviews commonly describe quick processing, polite assistance and a token system; one visitor said there was no wait at all. EID collection can be particularly straightforward when the right details are available.
One review says an Emirates ID application was enough and the branch was not crowded, while another says staff demanded a hard-copy application form despite a WhatsApp confirmation. Carry the application paperwork and check the requirement before setting out. There are also reasons to be cautious with delivery-based requests.
Customers report paid EID home deliveries that never arrived, including one request that was apparently never forwarded, and another parcel was reportedly sent to the wrong address. Nine postcards placed in the outside red letterbox were also said not to arrive. For imported parcels, bring cash and change: a reviewer reported a 41-dh customs charge for a half-kilo watch, card refusal and no change for four dirhams.
Phone opening-hour information has also proved unreliable in one older review, so confirm before making a special trip.