Quick collections
Some visitors collected Emirates IDs or couriers in less than five minutes, particularly when the branch was quiet.
Emirates Post - Al Qusais Post Office
Al Twar
Emirates Post’s Al Qusais Post Office in Al Twar handles everyday postal needs, including sending parcels and collecting documents such as an International Driving Permit. Reviews often point to quick counter service, accessible parking and helpful staff, though delivery follow-up and opening hours can be inconsistent.
Reputation Score
3.8
★★★★☆
175 ratings
Source: Google Maps
The Good Stuff
Fast processing
Several reviews describe parcel, document and counter transactions as quick, smooth and efficient.
Helpful guidance
Customers have received clear explanations and practical help with postal procedures, including manually entering details when needed.
IDP service
A visitor collecting an International Driving Permit reported that the service was very fast and the staff supportive.
Accessible location
Reviews describe the branch as easy to reach by metro, with one visitor also noting ample car parking.
Free parking
Multiple older reviews mention free parking around or inside the branch grounds.
Tips for a Better Visit
Check hours. Call before travelling, especially near closing time: a visitor arrived at 3pm but was told documents were no longer accepted.
Verify maps. Do not rely blindly on the Google Maps pin; reviews place the branch opposite Al Qusais Police Station and behind the Ministry of Education.
Allow time. The branch can be quick when quiet, but older reviews also report crowds and slow service, so avoid assuming every visit will take five minutes.
Track delivery. If you book delivery or a pickup slot, follow up promptly rather than waiting through the full window without contact.
Plan the visit
Practical details
5th St
Al Twar 5, Dubai
| Mon | 9:00 AM – 5:00 PM |
| Tue | 9:00 AM – 5:00 PM |
| Wed | 9:00 AM – 5:00 PM |
| Thu | 9:00 AM – 5:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | 9:00 AM – 5:00 PM |
| Sun | Closed |
Popular Mentions
Emirates ID
The branch is used for Emirates ID collection; one visitor said the process took less than five minutes.
sending in your parcels
Parcel posting is a recurring use case, with a review specifically recommending the branch for sending parcels.
post box service
Reviews mention the branch’s post box service alongside other postal services.
Common Concerns
Delivery delays
One shipment delivery was postponed repeatedly, with the customer waiting through a 9am–6pm delivery window and eventually filing a complaint.
Poor follow-up
Reviews report unanswered queries and missed pickup contacts, including problems with a premium service.
Map confusion
Several customers said the Google Maps pin was inaccurate or duplicated, making the branch harder to find.
Mixed service
Experience varies: alongside quick-service praise, one review says staff often failed to respond to queries.
Short hours
Some visitors found the daytime schedule inconvenient for collecting parcels or IDs after work.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 25 to 30
delivery
“Additional charges of AED 25 to 30 even if you pay for delivery online when purchasing”Google review · July 2020
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Post’s Al Qusais Post Office is a practical branch in Al Twar for sending parcels, using regular or EMS postal services, collecting Emirates IDs, and handling an International Driving Permit. Several visitors describe quick counter work, with one saying documents or couriers were collected in under five minutes when the centre was quiet. Others found parcel posting fast and received help entering their details manually.
The experience is not completely consistent. Recent reviews praise polite, professional and supportive counter service, while older ones describe rude interactions at counter 3, incorrect information and staff who did not respond to questions. Delivery is the bigger concern: customers reported postponed shipments, missed pickup contacts, items arriving damaged and having to collect a delivery themselves.
Plan the visit carefully. Google Maps has reportedly shown a duplicate or misplaced pin; reviews locate the branch opposite Al Qusais Police Station, behind the Ministry of Education. Parking is mentioned as free and available, although one review calls parking a major issue.
Opening hours have also caused frustration, so call ahead before travelling, especially if you need to submit documents near closing time. Extra charges have been reported for pickup or delivery, so confirm the total before paying.